Mortgage & Consumer Servicing Resolution Specialist

U.S. Bank; Oshkosh (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Parental leave

Sick leave

Job summary

U.S. Bank is seeking a detail-oriented professional to investigate consumer report disputes and provide recommended resolutions. You will ensure compliance with internal policies and regulatory guidelines while using multiple case management tools.

The role requires working from a U.S. Bank location three days a week, with strong emphasis on analytical thinking, communication, and excellent customer service skills.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–4 years of administrative support activities.
• Develop knowledge of the operational area, products, and regulations.
• Strong attention to detail and communication abilities.

Responsibilities

• Investigate consumer report disputes and provide recommended resolutions.
• Ensure compliance with internal policies and regulatory guidelines.
• Use case management tools to process disputes and track progress.
• Communicate effectively with customers and stakeholders.

Skills

Dispute resolution

Analytical skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree, or equivalent work experience

Tools

ALS

Hogan

LeaseMaster

DebtManager

MSP

LDRS

Vendor portals

Case management systems

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for investigating and providing a recommended resolution to consumer report disputes. Disputes can be received directly from the customer or from a consumer reporting agency. Responsible for ensuring proper application of and compliance with internal policies and procedures, as well as regulatory guidelines. Computer applications used include, but not limited to: ALS, Hogan, LeaseMaster, DebtManager, MSP, LDRS, Internet/Vendor web sites, case management applications.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Basic Qualifications

• - Bachelor's degree, or equivalent work experience
• - Two to four years of experience in administrative support activities

Preferred Skills/Experience

• - Ability to develop comprehensive knowledge of the applicable operational area, the product and services, applicable laws and regulations, and an understanding of applicable system(s) functionality
• - Demonstrated administrative skills and acute attention to detail
• - Strong verbal and written communication skills
• - Excellent customer service skills
• - Strong analytical and problem-solving skills
• - Ability to collect and organize information
• - Ability to manage multiple tasks/projects and deadlines simultaneously
• - Ability to identify and resolve exceptions and to interpret data
• - Proficient PC skills, especially Microsoft Office applications
• - Excellent organizational skills and be adaptable to change

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.