Disputes Platform Director: AI-Driven Product Leader

Mastercard; Bray (OK); On-site; USD 174,000 - 209,000; Full time

Job summary

Mastercard is seeking a Director, Product Owner to lead the next generation of its disputes platform. Based in Dublin, you will partner with executives and cross-functional teams to define strategy, prioritize investments, and deliver platform capabilities at scale.

You will champion AI-enabled product development, drive advanced analytics, and guide multiple agile pods to achieve measurable business outcomes and customer value.

Qualifications

• Demonstrate deep expertise in product strategy, product ownership, and platform development.
• Ability to translate ambiguous business challenges into clear product strategies and actionable roadmaps.
• Excellent leadership and influence across large, matrixed organizations.
• Strong communication skills with executive audiences.

Responsibilities

• Define and own strategic platform domains within Mastercard's disputes ecosystem.
• Translate strategy into prioritized roadmaps across multiple pods and teams.
• Drive AI-enabled product development and automation across the product lifecycle.
• Collaborate with Engineering, Data Science, Design, and Operations to ensure scalable evolution.

Skills

Product strategy

Product ownership

Leadership

Roadmapping

Executive communication

AI/Automation interest

Analytical thinking

Agile delivery

Job description

Mastercard is seeking a Director, Product Owner to lead the next generation of its disputes platform. Based in Dublin, you will partner with executives and cross-functional teams to define strategy, prioritize investments, and deliver platform capabilities at scale.

You will champion AI-enabled product development, drive advanced analytics, and guide multiple agile pods to achieve measurable business outcomes and customer value.