Dispute Resolution & E-Services Specialist

Popa Fcu; Cerritos (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Popa FCU is seeking a Dispute and E-Services Support Specialist to investigate, process, and resolve member transaction disputes in compliance with all regulations and internal policies. This role serves as the subject matter expert on disputes, delivering exceptional member service and protecting the credit union from financial loss.

The position requires thorough knowledge of card dispute processes, accurate documentation, and the ability to work with staff and members to resolve issues in a

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in a financial institution preferred.
• 1 year in card services, fraud investigations, or dispute resolution preferred.
• Ability to balance Credit Union interests with member needs.
• Strong analytical and investigative skills.

Responsibilities

• Process fraud and merchant disputes with required documentation.
• Analyze transaction details and determine dispute validity.
• Investigate disputes and ensure regulatory compliance.
• Communicate dispute status and rights to members.
• Maintain dispute case files and timely response timelines.
• Review and monitor fraud trends and implement prevention measures.

Skills

Dispute resolution

Fraud investigations

Customer service

Regulatory compliance

Problem-solving

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

Job description

Popa FCU is seeking a Dispute and E-Services Support Specialist to investigate, process, and resolve member transaction disputes in compliance with all regulations and internal policies. This role serves as the subject matter expert on disputes, delivering exceptional member service and protecting the credit union from financial loss.

The position requires thorough knowledge of card dispute processes, accurate documentation, and the ability to work with staff and members to resolve issues in a