Dispute Resolution Specialist - Billing & SAP Expert

Calumet, Inc.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Calumet, Inc. in Indianapolis, IN, is seeking a Dispute Resolution Specialist to manage customer disputes related to billing and account balances.

You will collaborate with Customer Service, Sales, Plant personnel, Pricing, Transportation, Credit & Billing, and Quality to ensure accurate resolutions and timely communication with customers. Ideal candidates have 3+ years of manufacturing or distribution customer support, proficiency with Microsoft Office, and experience with SAP.

Qualifications

• 3+ years of related customer support experience in a manufacturing or distribution environment
• Proficient computer skills with demonstrated experience in Microsoft Office
• Prior experience with SAP or similar ERP system
• Ability to analyze data, determine root cause, and resolution

Responsibilities

• Create and/or investigate Dispute Cases within SAP Dispute Management for customer driven disputes pertaining to billing and account balance discrepancies
• Identify and determine root cause and preventative actions on customer disputes
• Determine if a credit memo and/or debit memo is needed as part of resolution
• Create credit memos and/or debit memos for the correction of customer billing and account irregularities
• Create debit memos to charge customers for various post shipment fees
• Enter internal & external complaints into Qooling system and assign to department leads for root cause, corrections, corrective action, and validation
• Report completion of complaints to Sales & Sales Leadership for the purpose of communicating resolution back to the customer
• Run and distribute various reports for Disputes, Complaints, and various post shipment billing
• Responsible for managing a shared email inbox to ensure that maximum efficiency is maintained
• Customer advocate bringing voice of customer insights for continual improvement
• Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
• Provide administrative support to department as needed

Skills

Customer service

Data analysis

Communication

Education

College degree or equivalent

Tools

SAP

Microsoft Office

Job description

Calumet, Inc. in Indianapolis, IN, is seeking a Dispute Resolution Specialist to manage customer disputes related to billing and account balances.

You will collaborate with Customer Service, Sales, Plant personnel, Pricing, Transportation, Credit & Billing, and Quality to ensure accurate resolutions and timely communication with customers. Ideal candidates have 3+ years of manufacturing or distribution customer support, proficiency with Microsoft Office, and experience with SAP.