Dispute Resolution & Billing Specialist

Calumet Specialty Products Partners L.P.; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

Calumet Specialty Products Partners L.P. in Indianapolis is seeking a Dispute Resolution Specialist to oversee customer dispute processes, ensure billing accuracy, and collaborate with Sales, Plant personnel, Pricing, Transportation, Credit & Billing, and Quality.

The role emphasizes root cause analysis, creating credit/debit memos, managing dispute cases in SAP, and communicating resolutions to customers while advocating for continuous improvement.

Qualifications

• 3+ years of related customer support experience in a manufacturing or distribution environment.
• Proficient with Microsoft Office.
• Experience with SAP or similar ERP system.
• Ability to analyze data, determine root cause, and implement resolutions.

Responsibilities

• Create and investigate Dispute Cases in SAP Dispute Management for billing disputes.
• Identify root causes and preventative actions for customer disputes.
• Determine if credit or debit memos are needed as part of resolution.
• Create memos to correct billing and account irregularities.
• Enter internal and external complaints into Qooling and assign to leads for root cause and corrective action.
• Report completion of complaints to Sales and Leadership to communicate resolutions to customers.

Skills

Customer support

Data analysis

Communication

Problem solving

Education

College degree or equivalent

Tools

SAP

Microsoft Office

Job description

Calumet Specialty Products Partners L.P. in Indianapolis is seeking a Dispute Resolution Specialist to oversee customer dispute processes, ensure billing accuracy, and collaborate with Sales, Plant personnel, Pricing, Transportation, Credit & Billing, and Quality.

The role emphasizes root cause analysis, creating credit/debit memos, managing dispute cases in SAP, and communicating resolutions to customers while advocating for continuous improvement.