Dispute Resolution Associate

Hyundai Capital America; Plano (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) with match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer Time Off

Job summary

Hyundai Capital America (HCA) is seeking a Dispute Resolution Associate to investigate and respond to credit disputes from customers. This role reviews accounts, replies to disputes, and identifies opportunities to improve processes and controls across functions.

In this position, you will manage customer inquiries via mail or credit bureau channels, coordinate with cross-functional teams, and uphold quality and SLA targets while supporting ongoing process enhancements and customer satisfaction.

Qualifications

• Minimum 2-4 years of related experience in a call center or customer support environment.
• Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.
• High School diploma or GED required.

Responsibilities

• Investigate and respond to customer credit disputes via mail or email channels.
• Review accounts and identify opportunities to improve processes and controls.
• Ensure productivity targets and SLA adherence.
• Collaborate with multiple departments to resolve complex issues.

Skills

Call center experience

Customer support

Credit reporting knowledge

Time management

Attention to detail

Education

High School diploma or GED

Tools

CRM software

Credit reporting tools

Job description

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Dispute Resolution Associate is responsible for investigating and responding to credit disputes received from customers. This role performs account reviews, responds to customer disputes, and identifies system and/or process related opportunities for operational improvement.

HOW YOU WILL MAKE AN IMPACT

Investigate accounts for accuracy in connection with the credit dispute request and respond promptly to the customer through the related dispute channel (mail or credit bureau). Manage individual productivity to ensure both production and SLA targets are met. Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction. Assist in identifying process improvements to positively impact customer experience and drive operational improvements. Report trends and/or service issues to the leadership team and corresponding departments.

Qualifications WHAT YOU WILL BRING TO THE ROLE

Minimum 2-4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience. Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred. High School diploma or GED required. Strong time management and organizational skills, with the ability to manage competing priorities and multiple customer issues effectively. Ability to follow procedures, apply guidance, and exercise sound judgment in handling customer issues. Ability to learn and navigate multiple systems, tools, and databases efficiently.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.

Benefits Highlights

• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.

WHAT HAPPENS NEXT

Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ("CCPA"). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail] .