Global Program Manager

GCS Recruitment; Oak Park (IL); On-site; USD 150,000 - 210,000; Full time

Job summary

GCS Recruitment seeks an experienced Global Program Manager to lead a Deductions Transformation Program that reduces incoming deductions, accelerates resolution timelines, and minimizes financial leakage. You will unify diverse initiatives into a single roadmap, aligning Finance, GBS, Sales, Supply Chain, IT, and partners globally.

You will drive governance, budgeting, and benefits realization, coordinating platforms such as HighRadius and ERP integrations, with a focus on measurable business

Qualifications

• 10+ years of program, transformation, or PMO leadership experience.
• Ownership of large multi-country, cross-functional programs.
• Strong knowledge of O2C, I2C, deductions management, dispute resolution, and recovery processes.
• Proven experience leading business and technology transformation with measurable results.
• Expertise in governance, dependency management, budgeting, and benefits realisation.
• Excellent communication, influencing, and executive presentation skills.

Responsibilities

• Develop and manage the overall program roadmap, governance framework, milestones, dependencies, and delivery plans across deductions initiatives.
• Align global and regional stakeholders on priorities, resource commitments, and business outcomes.
• Lead executive governance, risk management, issue resolution, and decision-making processes.
• Coordinate platforms like HighRadius, ERP integrations, automation, AI-enabled processing, and analytics.
• Track program benefits, budgets, KPIs and financial outcomes with accountability and validated value.
• Drive cross-functional change management and adoption across regions.
• Provide concise executive reporting on program status, risks, milestones, and realized benefits.

Skills

Program leadership

Stakeholder management

Executive communication

Budgeting & benefits realization

Change management

Cross-functional collaboration

Education

PMO or program-management certifications (PMP/PgMP/MSP)

Lean Six Sigma

Tools

HighRadius

ERP integrations

Automation tools

AI analytics

Analytics solutions

Job description

We are seeking an experienced Global Program Manager to lead a global Deductions Transformation Program focused on reducing incoming deductions, accelerating resolution timelines, and minimizing financial leakage. This role will unify multiple business and technology initiatives into a single integrated roadmap, ensuring alignment across Finance, GBS, Sales, Supply Chain, IT, and external partners.

Key Responsibilities

• Develop and manage the overall program roadmap, governance framework, milestones, dependencies, and delivery plans across all deductions initiatives.
• Align global and regional stakeholders on priorities, resource commitments, business outcomes, and operational changes.
• Lead executive governance, risk management, issue resolution, and decision-making processes.
• Coordinate process improvement and technology initiatives involving platforms such as HighRadius, ERP systems, automation, AI-enabled document processing, and analytics solutions.
• Track program benefits, budgets, KPIs, and financial outcomes, ensuring validated business value and accountability.
• Drive cross-functional change management, deployment planning, training, and adoption activities across regions.
• Provide concise executive reporting on program status, risks, milestones, and realized benefits.

Required Qualifications

• 10+ years of program, transformation, or PMO leadership experience, including ownership of large multi-country, cross-functional programs.
• Strong knowledge of Order-to-Cash (O2C), Invoice-to-Cash (I2C), deductions management, dispute resolution, and recovery processes.
• Proven experience leading business and technology transformation with measurable operational and financial results.
• Expertise in stakeholder management, governance, dependency management, budgeting, and benefits realization.
• Excellent communication, influencing, and executive presentation skills.

Preferred Qualifications

• Experience with HighRadius, ERP integrations, trade-spend processes, and customer deduction analytics.
• PMP, PgMP, MSP, Lean Six Sigma, or similar certification.
• Experience with automation, AI-driven solutions, finance transformation, and shared services environments.

GCS is acting as an Employment Business in relation to this vacancy.