Dispute Analytics Representative

Capital One; Deerfield (IL); On-site; USD 62,900 - 71,800; Full time

Job summary

Capital One is seeking a Dispute Analytics Representative to monitor dispute volumes and analyze trends. The role collaborates with Global Network partners to reduce dispute ratios, manage risk, and report findings to management.

The position supports the disputes production team and performs in-depth reviews of cases for identified partners. The ideal candidate has at least 2 years in credit card disputes analytics, with a preference for a degree in business/finance/marketing and 4+ years of

Qualifications

• High school diploma, GED or equivalent certification.
• At least 2 years of experience in credit card disputes processing, investigations or analytics.

Responsibilities

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed.
• Reviews disputed transactions to identify trends for partner education and identifying potential Risk Supervision Entities (RSE).
• Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls.
• Compiles reports and performs in-depth dispute case reviews for identified partners.

Skills

Dispute analytics

Credit card disputes

Data analysis

Education

High school diploma or GED

Associate/Bachelor degree in Business/Finance/Marketing

Job description

The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer‑impacting issues, ensuring that all findings are accurately reported to management.

Responsibilities

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
• Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
• Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
• Compiles reports and performs in-depth dispute case reviews for identified partners

Basic Qualifications

• High school diploma, GED or equivalent certification
• At least 2 years of experience in credit card disputes processing, investigations or analytics

Preferred Qualifications

• Associate’s or Bachelor's Degree in Business, Finance or Marketing
• 4+ years of experience in credit card disputes processing, investigations or analytics

  At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

  Chicago, IL: $62,900 - $71,800 for Dispute Analytics Representative

  Riverwoods, IL: $62,900 - $71,800 for Dispute Analytics Representative

  Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

  Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

  This role is expected to accept applications for a minimum of 5 business days.

  No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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