Dispute Analytics Representative

Capital One; Riverwoods (IL); On-site; USD 62,900 - 71,800; Full time

Benefits offered by this job

Comprehensive health benefits

Financial benefits

Inclusive workplace environment

Job summary

Capital One is seeking a Dispute Analytics Representative in Riverwoods, IL. You will monitor and analyze dispute volumes and collaborate with partners to reduce dispute ratios.

Responsibilities include completing manual adjustments, reviewing disputed transactions for trends, and compiling reports for management. A high school diploma and at least 2 years of related experience are required; preferred qualifications include an Associate’s or Bachelor’s Degree and 4+ years of relevant experience.

Salary ranges from $62,900 to $71,800, with comprehensive benefits provided.

Qualifications

• At least 2 years of experience in credit card disputes processing, investigations, or analytics.

Responsibilities

• Completes manual adjustments and supports the Disputes production team.
• Reviews disputed transactions to identify trends.
• Communicates root-cause analysis with observations.
• Compiles reports and performs in-depth dispute case reviews.

Skills

Credit card disputes processing

Investigations

Analytics

Education

High school diploma, GED, or equivalent certification

Associate’s or Bachelor’s Degree in Business, Finance, or Marketing

Job description

Dispute Analytics Representative

The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios, as well as actively managing and evaluating risk and customer‑impacting issues, ensuring that all findings are accurately reported to management.

Responsibilities

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed.
• Reviews disputed transactions to identify trends for partner education and identifying potential Risk Supervision Entities (RSE).
• Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root‑cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls.
• Compiles reports and performs in‑depth dispute case reviews for identified partners.

Qualifications

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience in credit card disputes processing, investigations, or analytics.

Preferred Qualifications

• Associate’s or Bachelor’s Degree in Business, Finance, or Marketing.
• 4+ years of experience in credit card disputes processing, investigations, or analytics.

Salary

• Chicago, IL: $62,900 - $71,800
• Riverwoods, IL: $62,900 - $71,800

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level.

EEO & Legal Information

Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.