Business Manager, Consumer Identity

Capital One; Chicago (IL); On-site; USD 149,800 - 171,000; Full time

Benefits offered by this job

Health benefits

Performance-based incentives

Job summary

Capital One is seeking a Business Manager for the Consumer Identity team in Chicago, IL. The role focuses on developing strategies to protect customers' identities from fraud while partnering across various teams to optimize solutions. Candidates should have strong analytical skills, at least 3 years of experience, and a relevant degree.

The position offers a competitive salary between $149,800 and $171,000, along with health benefits and performance-based incentives. Capital One values diversity and is an equal opportunity employer.

Qualifications

• 3+ years of professional experience performing analysis.
• Strong analytical and quantitative skills.
• Ability to thrive in fast-paced environments.

Responsibilities

• Evaluate the effectiveness of new identity tools.
• Analyze fraud attacks and mitigate risks.
• Develop strategies for growth and profitability.
• Manage and develop a team of analysts.

Skills

Analytical skills

Decision-making

Communication

Strategic influencing

Leadership

Education

Bachelor’s, Master’s, or MBA with a quantitative concentration

Job description

Business Manager, Consumer Identity

The Consumer Identity team is looking for a Business Manager for the Strategy and Analytics team to help protect customers’ identities from fraud and to support Capital One’s focus on customer‑centric analysis. The role involves partnering with Product Managers, Engineering, Design, and other stakeholders to drive strategy and analytics that optimize fraud prevention.

Responsibilities

• Evaluate the effectiveness of new identity tools and optimize policy to set a strategic roadmap for the next generation of identity defenses.
• Analyze, respond to, and mitigate fraud attacks in partnership with lines of business across the company to ensure defenses keep pace with attackers.
• Establish foundational credit‑risk management infrastructure.
• Create frameworks to assess platform‑level customer experiences and identify leverage points for reducing friction and driving satisfaction.
• Explore opportunities to leverage customer‑level data (e.g., cross‑LOB behavioral) for fraud and other high‑leverage use cases.
• Develop business strategies that drive growth, profitability, and competitive success amid shifting consumer and regulatory demands.
• Manage and develop 1‑2 analysts, coaching and mentoring associates to retain talent.
• Lead product and pricing strategies for lending products, including product‑level modeling/analytics.
• Direct on‑line and direct‑to‑consumer marketing efforts for select products and build insights to inform new customer experiences and technology concepts.
• Lead credit‑risk initiatives, creating risk models and testing hypotheses using rigorous monitoring and analysis.
• Oversee multiple projects and programs concurrently, building business requirements and executing against product strategy.
• Partner with IT, Sales, Operations, Finance, and other teams to improve quality, volume, service, and profitability.

Qualifications

• At least 3 years of professional experience performing analysis.
• Current or in‑process degree: Bachelor’s, Master’s, or MBA with a quantitative concentration (business, finance, economics, statistics, operations research, analytics, mathematics, computer science, engineering, or related field).
• Preferred: Master’s in business or quantitative field; 5+ years of analysis experience; 2+ years in financial services; 1+ year consulting experience; 2+ years people management.
• Previous consulting experience is a plus.
• Strong analytical, quantitative, and decision‑making skills; ability to translate data into actionable strategy.
• Excellent written and oral communication; strategic influencing and negotiation abilities.
• Proven track record of thriving in fast‑paced, entrepreneurial environments.

Benefits and Compensation

Capital One offers competitive salaries with a base range by location and performance‑based incentive compensation that may include cash bonuses and/or long‑term incentives.

Chicago, IL: $149,800 – $171,000

McLean, VA: $164,800 – $188,100

Health, financial, and other benefits support your overall well‑being. Learn more at the Capital One Careers website.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Legal and Equal‑Opportunity Statements

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with all applicable federal, state, and local laws.

Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations regarding background inquiries. For accommodation requests, contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail].