Disposition Lead

Creative Solutions Services, LLC; Cedar Rapids (IA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Creative Solutions Services, LLC seeks a hands-on Technical Service Lead in Cedar Rapids, IA for a 3-month onsite implementation. The role requires coordination of Xerox and third-party resources, equipment installation, and asset data collection. Travel nationwide with occasional weekends is expected; lifting up to 50 lbs may be necessary.

Salary ranges from $25.00 to $32.40 per hour, DOE. Strong problem-solving, organization, and customer-facing skills are essential for success in this role.

Qualifications

• Minimum: 3-5 years technical service experience.
• High School diploma or equivalent; A+ and Network+ required; MCSE/CNE or similar certifications preferred.
• Willingness to travel extensively and lift up to 50 lbs.

Responsibilities

• Serve as day-to-day single point of contact for the site during implementation.
• Lead onsite Xerox implementation resources.
• Manage to the Future State Design approved by the customer.
• Coordinate equipment delivery and resolve defective devices.
• Configure and test devices per client requirements; coordinate asset moves.
• Collect and update asset data (Make/Model/Serial/MAC/IP/Location).
• Remove equipment and ensure proper disposition.
• Provide progress updates to the Implementation Manager on site.
• Extensive travel across the US; some weekend travel; manage travel costs.

Skills

Problem solving

Organizational skills

Leadership

Excel

Networking

Printer configurations

Travel readiness

Customer facing

Documentation

Education

High School diploma or equivalent

A+ certification

Bachelor's degree or MCSE/CNE

Job description

Location:

Cedar Rapids, IA

Pay Rate:

$25.00- $32.40/hr, DOE

Duration:

3 months

Hours:

Monday to Friday 8:00am to 5:00pm

ESSENTIAL FUNCTIONS:

• Day to Day single point of contact for the site during implementation
• Lead onsite Xerox Implementation resources (Xerox Carrier, 3rd Party Installation Resources, Xerox Office Analyst, Trainers)
• Manage to the Future State Design as approved by the customer

Equipment delivery:

• Confirm equipment delivery is accurate & resolve issues with defective devices delivered Equipment Placement: -- Confirm placement of equipment is accurate according to the designated Future State Design floor maps

Equipment Installation:

• Assure new/move/unchanged installed devices are properly configured according to the client requirements -- Assure all functionality has been tested- Equipment Moves: -- Responsible for onsite coordination of Xerox and 3rd party moved equipment as designed on the Future Sate Design floor maps and Asset Disposition- Report Asset Tagging: -- Responsible for assuring that all Xerox device new /moves/unchanged in the facility get asset tagged

Asset Data Collection:

• Assure that we receive all asset data for new/moved/unchanged/remove equipment that are in the client facility -- Asset data is received by a Installation Checklist (Make, Model, Serial #, MAC Address, IP address, Location of device), Complete updating responsibility
• Removal Equipment: -- Responsible for moving and assuring that removal disposition devices have been taken off the clients network and placed in the clients designated staging area if applicable

Communication:

Provide communication to the Implementation Manager and or the Implementation Coordinator on site progress and issues

Extensive travel required throughout US.

• Some weekend travel.- Workers must be able to expense their travel costs for reimbursement
• Extensive walking is required inside office and manufacturing work areas
• Candidate must be capable of lifting 50 lbs.

SKILLS

• Able to demonstrate good problems solving and analytical skills
• Able to demonstrate ability to handle pressured change
• Able to demonstrate creativity & strong Negotiation
• Able to demonstrate organizational skills
• Able to demonstrate leadership skills on moderate sized projects
• Able to demonstrate proficiency with Microsoft Excel spreadsheets
• Able to demonstrate a strong understanding of printer, copier, fax and scanner configurations
• Able to demonstrate understanding of Networking Protocols
• Able to demonstrate understanding of print system requirements
• Able to demonstrate customer-facing skills
• Ability to travel to different customer sites for several weeks in a row
• Able to demonstrate ability to program printers and Multi Functional Devices to access configuration information
• Able to demonstrate ability to accurately position devices according to approved future state design floor plans
• Able to demonstrate ability to detect and report exceptions
• Able to demonstrate ability to effectively organize and prioritize work
• Able to demonstrate ability to be easily directed by the Implementation Team
• Able to demonstrate ability to make major contributions to teams
• Able to demonstrate ability to take responsibility for client satisfaction w/deliverables

EXPERIENCE:

Minimum : 3 - 5 years Technical Service Experience

EDUCATION:

• Minimum: High School diploma or equivalent
• Required: A+, N+ Certification
• Preferred: Bachelor's Degree , MCSE, CNE, other technical certification

Benefits:

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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