Dispense Systems Field Service Technician

Edge Sweets Company (ESCO); Grand Rapids (MI); On-site; USD 44,000 - 50,000; Full time

Job summary

ESCO Group in Grand Rapids, MI is seeking a Service Technician for the Dispense Systems team. You will travel to customer sites to install, repair, and troubleshoot process equipment, and perform final runout and testing of completed projects at our facility.

This is a customer-facing role requiring professionalism and polished communication. Travel is about 50% of the year, primarily in the United States and Canada; experience with polyurethane processing equipment is desirable but not required.

Qualifications

• 5-years related work experience with evidence of ongoing education in maintenance, repair and operations of mechanical, hydraulic and pneumatic systems.
• Experience with polyurethane processing equipment is highly desirable but not required.
• Valid driver s license.

Responsibilities

• Travel to customer site to install and commission dispense machines and systems.
• Inspect, test, and perform run-off of equipment prior to shipment.
• Assist in the development and maintenance of technical documentation for equipment manuals.
• Support the setup and execution of application lab trials and factory acceptance tests (FAT).
• Provide technical support to customers via phone and web-based communication.
• Travel up to approximately 50%, primarily within the United States and Canada, with occasional international travel; must be able to obtain U.S. Passport.
• Demonstrate behaviors aligned with the company vision, values, and culture.
• Maintain a strong commitment to safety by following safe work practices and actively minimizing workplace hazards.
• Collaborate effectively with team members and support departments to support and achieve the performance objectives of ESCO Group.

Skills

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Communication

Resource Management

Detail Oriented

Problem Solving

Abstract Thought

Job description

ESCO Group in Grand Rapids, MI is seeking a Service Technician for the Dispense Systems team. You will travel to customer sites to install, repair, and troubleshoot process equipment, and perform final runout and testing of completed projects at our facility.

This is a customer-facing role requiring professionalism and polished communication. Travel is about 50% of the year, primarily in the United States and Canada; experience with polyurethane processing equipment is desirable but not required.