Service Technician- Dispensers

Edge Sweets Company (ESCO); Grand Rapids (MI); On-site; USD 44,000 - 50,000; Full time

Job summary

ESCO Group in Grand Rapids, MI is seeking a Service Technician for the Dispense Systems team. You will travel to customer sites to install, repair, and troubleshoot process equipment, and perform final runout and testing of completed projects at our facility.

This is a customer-facing role requiring professionalism and polished communication. Travel is about 50% of the year, primarily in the United States and Canada; experience with polyurethane processing equipment is desirable but not required.

Qualifications

• 5-years related work experience with evidence of ongoing education in maintenance, repair and operations of mechanical, hydraulic and pneumatic systems.
• Experience with polyurethane processing equipment is highly desirable but not required.
• Valid driver s license.

Responsibilities

• Travel to customer site to install and commission dispense machines and systems.
• Inspect, test, and perform run-off of equipment prior to shipment.
• Assist in the development and maintenance of technical documentation for equipment manuals.
• Support the setup and execution of application lab trials and factory acceptance tests (FAT).
• Provide technical support to customers via phone and web-based communication.
• Travel up to approximately 50%, primarily within the United States and Canada, with occasional international travel; must be able to obtain U.S. Passport.
• Demonstrate behaviors aligned with the company vision, values, and culture.
• Maintain a strong commitment to safety by following safe work practices and actively minimizing workplace hazards.
• Collaborate effectively with team members and support departments to support and achieve the performance objectives of ESCO Group.

Skills

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Communication

Resource Management

Detail Oriented

Problem Solving

Abstract Thought

Job description

Service Technician

Dispensers and Systems

Mission Statement

ESCO Group is dedicated to empowering the polyurethane industry with precision and expertise by listening, understanding, and developing innovative product and equipment solutions.

Position Summary

The Dispense Systems Service Technician position supports the dispense systems team by traveling to customer sites to install, repair, and troubleshoot process equipment. The service technician will also be responsible for providing final runout and testing of completed projects at the ESCO facility as well as assisting with customer factory acceptance tests and application lab trials. This is a customer-facing position, requiring a very high level of professionalism and polished communication skills. Travel is irregular and amounts to approximately 50% of the year.

Education & Experience

• 5-years related work experience with evidence of ongoing education in maintenance, repair and operations of mechanical, hydraulic and pneumatic systems.
• Required experience with any of the following manufacturing processes:
• Food (dairy, beverages, bakeries, etc.)
• Hydraulic Systems
• Chemical Systems and Manufacturing Plastics manufacturing; injection molding, painting, reactive materials
• Other related industries where the processing of liquid materials and automated manufacturing occurs.
• Expert knowledge in the function and repair of the following components and systems:
• Pumps; gear, piston, pneumatic, centrifugal
• Valves, flow controls, piping and fittings, pneumatics, seals
• Power Transmission; electric motors, gearboxes, cylinders, bearings
• Vacuum systems
• Temperature control systems; electric, water and oil
• Hydraulic and electrical schematics and system troubleshooting
• PLC and HMI troubleshooting and basic programming
• Industrial electronics troubleshooting and repair
• Experience with polyurethane processing equipment is highly desirable but not required.
• Valid drivers license.

Competencies

Language Skills – Ability to read, analyze, and interpret mechanical or electrical drawings, technical procedures, and product manuals. Be able to write reports and business correspondence. Be able to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills – Knowledge of Excel, Word, Microsoft Teams, Allen Bradley PLC software and navigation of the internet.

Communication – Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.

Resource Management – Ability to discern appropriate use of company resources to accomplish goals, considering the relative costs and benefits of potential actions to choose the most appropriate one.

Detail Oriented – Ability to pay attention to detail, accuracy and completeness.

Problem Solving – Ability to recognize courses of action to handle problems, gathering and organizing information, identifying cause and effect relationships, and applying contingency plans to solve those problems.

Abstract Thought – Ability to conceptualize designs with limited points of reference and limited experience with the particulars of the scope of the project.

Supervision

Supervision Received: Specific Direction – Follows established work procedures. Receives periodic checks for performance. Refers unique questions/conditions to immediate supervisor.

Supervision Responsibilities: No supervisory responsibilities.

Requirements:

• Travel to customer site to install and commission dispense machines and systems
• Inspect, test, and perform run-off of equipment prior to shipment
• Assist in the development and maintenance of technical documentation for equipment manuals
• Support the setup and execution of application lab trials and factory acceptance tests (FAT)
• Provide technical support to customers via phone and web-based communication
• Travel up to approximately 50%, primarily within the United States and Canada, with occasional internation travel; must be able to obtain U.S. Passport
• Demonstrate behaviors aligned with the company vision, values, and culture
• Maintain a strong commitment to safety by following safe work practices and actively minimizing workplace hazards
• Collaborate effectively with team members and support departments to support and achieve the performance objectives of ESCO Group

Compensation details:

32-36 Hourly Wage