Dispensary Patient Care Specialist

Maitri Medicinals LLC; Annville (Lebanon County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance

EAP

401K with 1% Match

Disability insurance

Employee discounts

Paid time off

Paid Holidays

Paid sick time

Job summary

Maitri Medicinals LLC is seeking compassionate staff for a Pennsylvania dispensary role focused on patient intake, guidance, and sales support. You will help register patients, advise on products, and ensure compliant, organized floors and processes.

Ideal candidates thrive in a team setting, have customer service experience, and can handle a fast-paced environment. Must be 18+, pass background checks, and complete required training. Local applicants encouraged to apply.

Qualifications

• Must demonstrate empathy and a passion for serving patients in need.
• Excellent communication skills.
• Customer service and/or retail experience a plus.
• Must be able to thrive in a teamwork environment.
• Must be 18 years of age or older.
• Must be able to pass state and federal criminal background checks.
• Must be able to successfully complete a 2-hour online instructional course.
• Basic math skills required.
• Must demonstrate a proficiency for technology.
• Willing to work a flexible schedule including nights/weekends.
• Able to stand for long periods of time.
• Able to lift moderate weights (up to 35 lbs.)
• Comfortable being under constant video surveillance.

Responsibilities

• Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility.
• Register patients and caregivers into the state mandated electronic tracking system.
• Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits.
• Ensure PA area and sales floor remain organized and free of clutter.
• Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout dispensary to Pharmacy, security and other team members.
• Monitor all visitor activity to ensure visitors follow DOH mandated SOP’s and use internal communication system to communicate visitor movement throughout dispensary to security and other team members.
• Ensure check-in area and lobby remain organized and free of clutter.

Skills

Empathy

Communication

Customer service

Teamwork

Job description

Maitri Medicinals LLC is seeking compassionate staff for a Pennsylvania dispensary role focused on patient intake, guidance, and sales support. You will help register patients, advise on products, and ensure compliant, organized floors and processes.

Ideal candidates thrive in a team setting, have customer service experience, and can handle a fast-paced environment. Must be 18+, pass background checks, and complete required training. Local applicants encouraged to apply.