Dispensary Front Desk & Guest Services Associate

Ayr Wellness; Las Vegas (NV); On-site; USD 21,000 - 26,000; Full time

Job summary

Ayr Wellness is seeking an Intake team member for our Las Vegas dispensary to greet patients and guests in person and by phone, ensuring a warm and professional first impression.

Responsibilities include validating IDs, entering data in the POS, answering inquiries, and guiding visitors. A strong customer-service background in retail or hospitality is essential and we value reliability and a positive attitude.

Qualifications

• Prior customer service experience in hospitality, pharmacy, customer services or retail environment.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers/caregivers and team members.

Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone.
• Process-in patients and customers by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Become well educated with all cannabis products offered and/or be willing to learn.
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager.
• Act as the liaison to all departments on security needs.
• Motivated to learn and execute new tasks during downtime.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Skills

Customer service

Retail experience

Communication

Education

High school diploma / GED

Tools

POS system

Job description

Ayr Wellness is seeking an Intake team member for our Las Vegas dispensary to greet patients and guests in person and by phone, ensuring a warm and professional first impression.

Responsibilities include validating IDs, entering data in the POS, answering inquiries, and guiding visitors. A strong customer-service background in retail or hospitality is essential and we value reliability and a positive attitude.