Cannabis Dispensary Front Desk & Guest Experience Associate

Ayr Wellness; Fredericksburg (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Ayr Wellness in Fredericksburg, VA is seeking an Intake Team Member to be the first point of contact for patients and customers at our dispensary. You will greet guests, answer calls, validate IDs, and help visitors with the lobby area.

A positive attitude, strong customer service, and reliability are essential. You will help educate guests about products, keep the front desk clean, and coordinate with store leadership to ensure a smooth, welcoming experience.

Qualifications

• High school diploma or GED required.
• Prior customer service experience in retail, hospitality, or pharmacy preferred.
• Ability to communicate clearly with customers and team members.
• Willingness to pass background checks and adhere to state regulations.

Responsibilities

• Greet and assist patients and customers both in-person and by phone.
• Verify identification and enter data into POS system.
• Manage front desk tasks including phones, emails, and check-ins.
• Explain services to new patients and maintain lobby cleanliness.
• Maintain security and visitor access with store leadership.

Skills

Customer service

Communication

Attendance reliability

Teamwork

Education

High school diploma/GED

Job description

Ayr Wellness in Fredericksburg, VA is seeking an Intake Team Member to be the first point of contact for patients and customers at our dispensary. You will greet guests, answer calls, validate IDs, and help visitors with the lobby area.

A positive attitude, strong customer service, and reliability are essential. You will help educate guests about products, keep the front desk clean, and coordinate with store leadership to ensure a smooth, welcoming experience.