Dispensary Associate

Jobtailor; Tallahassee (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Trulieve is seeking a customer service oriented associate in Tallahassee, FL to deliver exceptional service to patients and customers. You will manage cash transactions, operate the POS system, and maintain a tidy, stocked workspace.

Collaboration with store leadership is essential to resolve issues and uphold company policies. The role requires strong communication, empathy, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in retail or customer service a plus.
• Cash handling experience required; ability to operate a POS system.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Maintain a clean and well-stocked workstation throughout the shift.
• Assist managers with returns per company policy and process patient orders timely.
• Follow Trulieve policies and procedures and escalate issues to leadership as needed.
• Document customer issues and maintain accurate profiles.

Skills

Customer service

Cash handling

Communication

Empathy

Team player

Education

High school diploma

Tools

POS system

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Requirements

• High-school diploma or equivalent
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be able to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.
• Must be able to move intermittently throughout the workday.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.