Dispensary Associate

Jobtailor; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

JOBTAILOR is seeking a customer-focused associate in Florida to support daily operations and ensure exceptional service. You will provide empathetic service to patients and customers, process orders, and help with returns following company policy.

You will maintain a clean workspace and collaborate with leadership to resolve product issues and improve the customer experience. The role requires a high school diploma, 21+ years old, cash handling experience, and a valid driver's license with a

Qualifications

• High‑school diploma or equivalent required.
• Must be 21+ years old (18+ in CT, PA, WV).
• Prior cash handling experience preferred.
• Experience in retail/customer service is a plus.
• Must pass a comprehensive background check.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Skills

Empathy

Compassion

Professionalism

Team Collaboration

Respectful Interaction

Education

High-school diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Requirements

• High‑school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Hard Skills

• Cash Handling Experience
• Order Processing
• Product Knowledge
• Documentation of Customer Issues
• Safety Procedures Comprehension

Soft Skills

• Empathy
• Compassion
• Professionalism
• Team Collaboration
• Respectful Interaction

Certifications & Qualifications

• Valid Driver's License