Dispatcher & Workforce Coordinator I

Bluepeak; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

Vacation & holidays

Professional development

Employee discounts

Inclusive culture

Job summary

Bluepeak is seeking a Workforce Management Technician I to handle incoming calls from field technicians, supervisors, and customers, and to manage work orders and billing notes. You will verify routes, dispatch outages, and update systems while ensuring timely communication and quality service.

The role requires a high school diploma and customer service experience in a call center, with preference for dispatch exposure.

Qualifications

• High school diploma required along with customer service experience.
• Dispatch experience is desirable.
• Ability to enter data and complete work orders accurately.
• Familiarity with MS Office, internet software, and email.

Responsibilities

• Answer incoming calls from field technicians, supervisors, and customers.
• Verify routes, close work orders, and address missed appointments.
• Dispatch service outages and communicate with customers to ensure compliance.
• Monitor progress against schedules and update billing system notes.
• Manage quota for each market and maintain data integrity.

Skills

Customer service

Call center experience

Dispatch experience

Education

High school diploma

Tools

MS Office suite

Internet software

Email communication

ICOMS billing system

Job description

Bluepeak is seeking a Workforce Management Technician I to handle incoming calls from field technicians, supervisors, and customers, and to manage work orders and billing notes. You will verify routes, dispatch outages, and update systems while ensuring timely communication and quality service.

The role requires a high school diploma and customer service experience in a call center, with preference for dispatch exposure.