Dispatcher (Transit)

Ratp; North Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Job summary

Ratp in North Charleston, SC seeks an Operations Control Center Agent to support on-time service by dispatching drivers, communicating with clients, and coordinating routes. The role requires at least 2 years of dispatching experience and a valid SC Class B CDL with Passenger Endorsement, with proficiency in Excel/Word/PowerPoint.

Responsibilities include incident reporting, daily staffing coordination, and problem-solving to ensure efficient trip execution and customer satisfaction.

Qualifications

• Must have at least 2 years of dispatching experience.
• Must have a high school diploma or equivalent.
• Must possess a valid South Carolina Class B CDL with Passenger Endorsement.
• Ability to work under time constraints and deadlines.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) preferred.
• Public transportation experience preferred.
• Prior dispatch/supervisory experience preferred.

Responsibilities

• Communicates information to drivers about schedule interruptions and alternate routes.
• Completes incident/occurrence reports.
• Verifies daily operator assignments and ensures runs pull on time.
• Uses routing software to monitor vehicles and trips; dispatches accordingly.
• Handles changes in trips, no-shows, and cancellations.
• Dispatches drivers based on client reservations and online applications.
• Responds to calls, reviews reservations, and confirms details with clients.
• Collaborates with routing specialists to optimize routes.
• Assists in determining daily driver staffing for optimal productivity.

Skills

Dispatching experience

Problem solving

Analytical abilities

Microsoft Excel

Microsoft Word

PowerPoint

CDL Class B Passenger Endorsement

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

• At least 2 years of experience (Junior level)
• High school diploma, A levels, GED, GCSE
• Operations Control Center Agent

Mission

Our Dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps maintain on time service and delivery.

Profile

Job Responsibilities:

• Communicates information to drivers concerning in-service mechanical failures, accidents, passenger incidents and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
• Completes all required reports including incident/occurrence reports.
• Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment ensuring each run has a driver assigned and the run pulls on time.
• Uses computerized routing and scheduling software program to monitor vehicles and trips. After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established procedures
• Communicates changes in trips, no shows and cancellations.
• Reviews the previous days completed manifests and enters the information.
• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatches drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties as assigned by management.

Minimum Qualifications:

• Must be at least 21 years of age
• High school diploma or equivalent required
• Minimum of two (2) years of dispatching experience required
• Must have a valid South Carolina Class B CDL with Passenger Endorsement
• Must be able to work under time constraints and deadlines
• Must have problem-solving and analytical abilities.
• Proficiency using Microsoft Excel, Word, and PowerPoint is preferred
• Public transportation experience preferred
• Prior dispatch/supervisory experience preferred.

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision/ 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!