Dispatcher (Transportation)

RATP Dev; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid holidays

Job summary

RATP Dev Raleigh is seeking an Entry-level Dispatcher to join our operations team. Our dispatchers are the lifeline between the client and our bus operators, ensuring on-time service by responding with immediate solutions.

This role requires at least two years of general work experience, including driving and customer service, plus a valid driver’s license. You will coordinate routes, handle reservations, and support daily staffing to maintain reliable service.

Qualifications

• Two years of general work experience, including driving and customer service.
• Must be at least 18 years old.
• Must have been a licensed driver for at least two years.
• No criminal convictions or DWI, DUI, assault, or possession.

Responsibilities

• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client and review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshoot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties assigned by the operation staff

Skills

Driving experience

Customer service experience

Time management

Problem-solving

Analytical abilities

Valid Driver's License

Education

High school diploma or GED

Job description

• Less than 2 years of experience (Entry level)
• High school diploma, A levels, GED, GCSE
• Operations Control Center Agent

Mission

Our dispatchers arecritical to the operations of our business. They are the lifeline between theclient and our bus operators. Your ability to assess and respond with animmediate solution helps to maintain on time service and delivery.

Profile

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, includingdriving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• A Valid Drivers License
• No criminal convictions or DWI, DUI, assault, or possession

Responsibilities of aDispatcher

• Collaborates with routing specialists and schedulers to optimizeroutes
• Dispatch drivers using information provided by the clientsthrough the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all detailswith the client review reservation two weeks out
• Discuss with the client availability to review onlinereservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before theyresult in service issues
• Ensure service on missed pick-ups by coordinating drivermovement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff

Education Requirement

High school diploma or GED

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

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We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!