Dispatcher Towing and Recovery

ATLANTIC TOWING & RECOVERY INC; Boca Raton (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Dental insurance

Vision insurance

Competitive pay

Stable, established company

Professional work environment

Job summary

Atlantic Towing & Recovery Inc. is seeking a reliable Dispatcher in Florida to join our team. The role involves handling towing and roadside calls, dispatching drivers efficiently, and maintaining clear communication with customers and agencies.

The ideal candidate is organized, professional, and capable of multitasking in a fast-paced environment while ensuring accurate records and excellent customer service by phone.

Qualifications

• Previous towing/roadside experience preferred.
• Strong communication and customer-service skills.
• Comfortable with computers and dispatch software.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Answer incoming towing and roadside assistance calls.
• Dispatch drivers efficiently based on location and priority.
• Communicate with customers, drivers, police departments, motor clubs, and accounts.
• Track drivers and update call statuses.
• Enter accurate customer, vehicle, and tow information into the dispatch system.
• Provide professional customer service by phone.
• Coordinate police rotation and private-property towing calls.
• Handle multiple calls and changing priorities at the same time.
• Maintain accurate records and paperwork.

Skills

Customer service

Multitasking

Communication

Dependable

Professional work ethic

Tools

Dispatch software

Job description

Benefits:

• 401(k) matching
• Dental insurance

We are looking for a reliable, organized, and professional Dispatcher to join our team.

The ideal candidate is someone who can work in a fast-paced environment, communicate clearly with customers and drivers, and keep multiple calls organized throughout the day.

Responsibilities

• Answer incoming towing and roadside assistance calls
• Dispatch drivers efficiently based on location and priority
• Communicate with customers, drivers, police departments, motor clubs, and accounts
• Track drivers and update call statuses
• Enter accurate customer, vehicle, and tow information into the dispatch system
• Provide professional customer service by phone
• Coordinate police rotation and private-property towing calls
• Handle multiple calls and changing priorities at the same time
• Maintain accurate records and paperwork

Qualifications

• Previous towing, transportation, roadside assistance, or dispatch experience is preferred
• Strong communication and customer-service skills
• Comfortable working with computers and dispatch software
• Ability to multitask and stay organized under pressure
• Dependable and punctual
• Professional attitude and strong work ethic
• Knowledge of Broward and Palm Beach County area is a plus

Benefits

• 401(k) with company match
• Dental insurance
• Vision insurance
• Competitive pay
• Stable, established company
• Professional work environment