Experienced Dispatcher

Negoshian's Towing; Newton (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

A local towing service in Newton, Massachusetts is seeking an Experienced Dispatcher for various shifts. The ideal candidate has knowledge of heavy equipment and excellent customer service skills. Responsibilities include dispatching drivers and handling calls for towing services professionally. Competitive pay based on experience is offered, along with benefits like dental and health insurance.

Qualifications

• Proven experience in towing dispatching.
• Strong skills in organization and attention to detail.
• Ability to work under stressful conditions.
• Strong multi-tasking ability.
• Excellent attention to detail.
• Excellent communication skills.
• Basic computer skills.

Responsibilities

• Handle all calls for towing and hauling services.
• Dispatch drivers to their destinations efficiently.
• Provide appropriate estimated times of arrivals.
• Knowledge of function and capacity of all equipment dispatched
• Ability to adapt to change, work under stressful conditions, and a fast paced environment
• Provide appropriate estimated and time of arrivals
• Maintain effective working relationships with co-workers and the general public
• Answering multiple phones lines
• Ability to defuse a stressful situation

Skills

Customer service skills

Attention to detail

Multi-tasking ability

Communication skills

Basic computer skills

Communication skills

Basic computer skills

Tools

Towbooks software

Job description

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Here at Negoshian's Towing & Service we are looking for Experienced Dispatchers for 1st, 2nd, & 3rd shifts. We are looking for someone who has knowledge & experience with heavy equipment, trucks, trailers, & vehicles. We work with Towbooks so knowledge of that software is a huge plus! Competitive pay based on experience.

Shifts

• 1st shift: 7a-3p
• 2nd shift: 3p-11p
• 3rd shift: 11p-7a
• All shifts can be Flexible

Responsibilities

• Handles all calls for towing and hauling services for vehicles, equipment and other items in a professional and timely manner. Calls include, accidents, moving various equipment, flat tires, trespass tows, etc.
• Dispatch drivers to their destinations efficiently
• Prioritize calls dispatched to the drivers
• Knowledge of function and capacity of all equipment dispatched
• Ability to adapt to change, work under stressful conditions, and a fast paced environment
• Provide appropriate estimated and time of arrivals
• Maintain effective working relationships with co-workers and the general public
• Answering multiple phones lines
• Ability to defuse a stressful situation

Qualifications

• Proven experience in towing dispatching
• Excellent customer service skills
• Strongly skilled in organization and attention to detail
• Strong multi-tasking ability
• Excellent attention to detail
• Excellent communication skills
• Basic computer skills