Dispatcher / Telecommunicator - Police

UT Tyler; Texas; On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement (after one year)

Retirement plan

Wellness break

Employee assistance program

Job summary

The University of Texas Permian Basin Police Department is seeking a Dispatcher / Telecommunicator to receive and prioritize emergency and non-emergency calls, coordinating police, fire, and medical responses to support campus safety. You will maintain accurate records and manage communications in a fast-paced environment.

Responsibilities include entering CAD data, monitoring CCTV, forwarding calls to the appropriate unit, and composing shift logs and property records while upholding accurate

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with reliable transportation.
• TCOLE Telecommunications Operator license or eligibility to acquire one.
• Must pass Public-Safety Telecommunication (PST) test, IPMA CritiCall recommended.

Responsibilities

• Answer Emergency 911 and non-emergency calls for police, security, and technical support events.
• Enter information into CAD and forward to appropriate dispatch station.
• Forward calls to the appropriate UT Permian Basin Police Department office.
• Monitor CCTV and relay information to initiate proper responses.
• Compose and distribute shift and found property logs and related paperwork.

Skills

Public safety communication

Multitasking

Emergency call handling

CAD data entry

Education

High school diploma or equivalent

Tools

TCOLE Telecommunications Operator license

Job description

The University of Texas Permian Basin's Police Department welcomes applications for the position of Dispatcher / Telecommunicator

Salary Range

Essential Functions

The Police Telecommunicator supports campus public safety operations by receiving, prioritizing, and dispatching emergency and non-emergency calls for service at The University of Texas Permian Basin. This position serves as a critical communication link between the public and emergency responders by coordinating police, fire, and medical services, monitoring field activity, and maintaining accurate records within dispatch systems. Working in a fast-paced environment, the role manages multiple tasks simultaneously while supporting campus safety through effective communication, system monitoring, and coordination of response activities.

• 1. Answers Emergency 911 and non-emergency telephone calls for police, security, and technical support events and services.
• 2. Enters information concerning calls for technical support and security-related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment.
• 3. Forwards calls received in the Police Communications Center to the appropriate office of the UTPD.
• 4. Monitors CCTV for situations indicating a need for law enforcement or security response and forwards the information to the appropriate police dispatch station to initiate a proper response.
• 5. Composes and distributes shift and found property logs and performs other police communication center paperwork.

Required Qualifications

• 1. High school diploma or equivalent.
• 2. Current Driver’s License with reliable transportation.
• 3. Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license.
• 4. Applicants must successfully complete a Public-Safety Telecommunication (PST) Test. The recommended testing is the International Personnel Management Association (IPMA) Public Safety Telecommunications Test of CritiCall. This testing will be administered by the Police Department.

Preferred Qualifications

• 1. Associate’s degree or thirty credit hours in Criminal Justice or related field.
• 2. One-year experience in a public safety or emergency communications field.
• 3. General knowledge of typing

Additional Information

Required Application Materials

• 1. Cover Letter
• 2. Résumé
• 3. List of References
• 4. Transcripts (Preferred)
• 5. Letters of Recommendation (Preferred)

Conditions of Employment

• 1. The job description is not a complete list of all responsibilities and duties performed by employees. Employees may perform other related duties as assigned by their immediate supervisor.
• 2. Employment is subject to an introductory period to monitor employee performance.
• 3. Once hired, the prospective employee must present documentation within three (3) days of the hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Applicants must be able to show proof of eligibility to work in the United States by time of hire. UTPB participates in e-Verify.
• 4. Employees must be able and willing to travel and perform duties away from campus as necessary and must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver’s license. Must have and maintain a satisfactory driver’s record.
• 5. Employment is contingent upon a successful background check.
• 6. UT Permian Basin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Schedule

Telecommunicators work as part of a patrol shift which consists of a long week (60) hours and a short week (24) in 12 hour shifts allowing two days off one week and 5 days off the following week. This schedule ensures all employees receive every other weekend off unless other assigned duties dictate. Generally, the normal work hours for the university are Monday through Thursday, 7:30 – 5:30 pm; Friday, 8:00 am – 12:00 pm with a one-hour lunch. The individual holding this position may need to be available early morning, evening, and on weekends to meet the needs of the department. Hours worked may differ with some departments.

Standard Working Conditions

• 1. Able to lift various materials up to 25 pounds on an occasional basis.
• 2. Able to bend, crouch, and reach continuously.
• 3. Physically able remain seated, frequently to continuously.
• 4. Able to remain standing up to 15% of the time.
• 5. Possesses dexterity abilities required to perform job duties including extensive keyboard work, operating office equipment, performing filing, and other job-related responsibilities that include extensive wrist and hand movement.
• 6. Standard working conditions may differ depending on department and occupation

University Benefits

• 1. UT Permian Basin offers an excellent compensation package including heath, retirement, & fringe benefits for eligible employees.
• 2. Coverage includes medical, prescriptions, life insurance, AD&D, and matching retirement provided by UTPB.
• 3. You may also be eligible to add dental, vision, family coverage, & flex-spending accounts, additional retirement, and a few other coverages as options too.
• 4. Fringe benefits include tuition reimbursement (after one year of service), wellness breaks, employee assistant program (EAP), and meal deals, among other perks and discounts!
• 5. Our benefits package, along with an ample leave policy, make for a great total compensation package.

About the University

The University of Texas Permian Basin is located in Odessa, Texas. It was authorized by the Texas Legislature in 1969 and founded in 1973. The Permian Basin is one of the fastest-growing, culturally vibrant, economically invigorated regions of the country – full of industry, culture, and wide-open spaces. At the academic heart of this area sits The University of Texas Permian Basin – which every year, delivers smart, savvy leaders across the U.S.

As a regional, comprehensive institution, The University of Texas Permian Basin serves a diverse community of students from the region, the state, and beyond. Through excellence in student-centered teaching, learning, research, and public service, the University cultivates engaged citizens and impacts lives while advancing the technology and public interests of West Texas.

Our vision is that the University of Texas Permian Basin will be an innovative, responsive university that thinks large and lives local. We will lead in advancing education, research, economic competitiveness, and cultural enrichment.

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