Dispatch Supervisor

Merchants Distributors, LLC; Northlakes (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Merchants Distributors, Inc. (MDI) is seeking a Dispatch Supervisor to oversee driver departures, vehicle dispatch, and ensure DOT compliance. The role includes supervising office staff and coordinating loads to meet delivery timelines.

The position is salaried with a Wednesday-Saturday, 6am-6pm schedule in North Carolina, and requires strong planning, scheduling, and DOT knowledge along with CDL-A driving experience.

Qualifications

• Associate degree in business, transportation, or logistics, or 5+ years of related work experience.
• Working knowledge of DOT regulations.
• Current CDL A license with 2+ years of Company CDL Driving Experience.
• Knowledge of Cam s Routing and Dispatch software preferred
• Professional experience using Microsoft Excel and Word.
• Knowledgeable of MDI systems such as TRMN, DPIN, ROUT, OWMN, WMS, and Systemware preferred.
• Strong interpersonal, problem solving, and analytical skills.
• Must be able to perform effectively under pressure while maintaining composure and control.
• Driver Trainer experience preferred.

Responsibilities

• Plan and assign equipment to loads. Assist in the planning of additional driver scheduling in advance of all holidays.
• Administer corrective and disciplinary action to drivers as needed in compliance with company and DOT regulations.
• Document drivers' tardy and late departures.
• Manage driver hours of service with current ELD.
• Manage all related expenses to meet or exceed budgeted targets.
• Assist in managing the scheduling of all vacations, holidays, and leaves of all drivers.
• Assign tractor usage for non-assigned drivers.
• Direct drivers to undergo mandatory random drug tests in accordance with DOT and company regulations.
• Serve as a Drive Cam Coach for a group of drivers.
• Record and monitor daily trip volume.
• Responsible for other duties as assigned.
• Flexible work schedules may vary according to business requirements

Skills

Driver supervision

Scheduling

DOT regulations knowledge

Microsoft Excel

Problem solving

Education

Associate degree or 5+ years experience in business, transportation, or logistics

Tools

CAMS Routing & Dispatch software

TRMN

DPIN

ROUT

OWMN

WMS

Systemware

MS Office (Excel/Word)

Job description

Overview

Supervise the departure of drivers and the dispatch of company vehicles to ensure timely deliveries tocustomers while complying with company and DOT regulations. Direct and supervise office clerical staff.

Salaried

SCHEDULE:

Wednesday-Saturday

6am-6pm

Responsibilities

Accountabilities:

• Plan and assign equipment to loads. Assist in the planning of additional driver scheduling in advance of all holidays.
• Administer corrective and disciplinary action to drivers as needed in compliance with company and DOT regulations.
• Document drivers' tardy and late departures.
• Manage driver hours of service with current ELD.
• Manage all related expenses to meet or exceed budgeted targets.
• Assist in managing the scheduling of all vacations, holidays, and leaves of all drivers.
• Assign tractor usage for non-assigned drivers.
• Direct drivers to undergo mandatory random drug tests in accordance with DOT and company regulations.
• Serve as a Drive Cam Coach for a group of drivers.
• Record and monitor daily trip volume.
• Responsible for other duties as assigned.
• Flexible work schedules may vary according to business requirements

Qualifications

Desirable Qualifications:

• Associate degree in business, transportation, or logistics, or 5+ years of related work experience.
• Working knowledge of DOT regulations.
• Current CDL A license with 2+ years of Company CDL Driving Experience.
• Knowledge of Cams Routing and Dispatch software preferred
• Professional experience using Microsoft Excel and Word.
• Knowledgeable of MDI systems such as TRMN, DPIN, ROUT, OWMN, WMS, and Systemware preferred.
• Strong interpersonal, problem solving, and analytical skills.
• Must be able to perform effectively under pressure while maintaining composure and control.
• Driver Trainer experience preferred.

Dimensions:

• Plan and dispatch 1,000 routes weekly.
• Supervise inbound and outbound driver dispatch (300+ drivers) and oversee clerical staff (8-12 employees) during assigned shifts.
• Work with outside driver agencies as needed.

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