Dispatch Supervisor

MDI; Hickory (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

MDI in Hickory, NC is seeking a Dispatch Supervisor to supervise departure of drivers and the dispatch of company vehicles to ensure timely deliveries while complying with DOT regulations. The role includes directing and supervising office clerical staff and ensuring daily operations run smoothly on shifts.

You will plan equipment to loads, manage driver hours with ELD, administer disciplinary actions, and monitor performance against budget.

Qualifications

• Associate degree in business, transportation, or logistics.
• Or 5+ years of related work experience.
• Working knowledge of DOT regulations.
• Current CDL A license with 2+ years of Company CDL Driving Experience.
• Knowledgeable of CAMS Routing and Dispatch software preferred.
• Professional experience using Microsoft Excel and Word.
• Knowledgeable of MDI systems such as TRMN, DPIN, ROUT, OWMN, WMS, and Systemware preferred.
• Strong interpersonal, problem solving, and analytical skills.
• Must be able to perform effectively under pressure while maintaining composure and control.
• Driver Trainer experience preferred.

Responsibilities

• Plan and assign equipment to loads. Assist in the planning of additional driver scheduling in advance of holidays.
• Administer corrective and disciplinary action to drivers as needed in compliance with DOT and company regulations.
• Document drivers’ tardy and late departures.
• Manage driver hours of service with current ELD.
• Manage all related expenses to meet or exceed budgeted targets.
• Assist in managing the scheduling of all vacations, holidays, and leaves of all drivers.
• Assign tractor usage for non-assigned drivers.
• Direct drivers to undergo mandatory random drug tests in accordance with DOT and company regulations.
• Serve as a Drive Cam Coach for a group of drivers.
• Record and monitor daily trip volume.
• Responsible for other duties as assigned.
• Flexible work schedules may vary according to business requirements

Skills

Interpersonal skills

Problem solving

Analytical skills

Ability to perform under pressure

Education

Associate degree in business, transportation, or logistics

5+ years of related work experience

Tools

CAMS Routing and Dispatch software

Microsoft Excel

Microsoft Word

MDI systems TRMN DPIN ROUT OWMN WMS Systemware

Job description

Overview

Supervise the departure of drivers and the dispatch of company vehicles to ensure timely deliveries tocustomers while complying with company and DOT regulations. Direct and supervise office clerical staff.

Salaried

SCHEDULE

based on Company Needs

Possible 3rd shift

Responsibilities

Accountabilities:

• Plan and assign equipment to loads. Assist in the planning of additional driver scheduling in advance of all holidays.
• Administer corrective and disciplinary action to drivers as needed in compliance with company and DOT regulations.
• Document drivers’ tardy and late departures.
• Manage driver hours of service with current ELD.
• Manage all related expenses to meet or exceed budgeted targets.
• Assist in managing the scheduling of all vacations, holidays, and leaves of all drivers.
• Assign tractor usage for non-assigned drivers.
• Direct drivers to undergo mandatory random drug tests in accordance with DOT and company regulations.
• Serve as a Drive Cam Coach for a group of drivers.
• Record and monitor daily trip volume.
• Responsible for other duties as assigned.
• Flexible work schedules may vary according to business requirements

Qualifications

Desirable Qualifications:

• Associate degree in business, transportation, or logistics, or 5+ years of related work experience.
• Working knowledge of DOT regulations.
• Current CDL A license with 2+ years of Company CDL Driving Experience.
• Knowledge of Cams Routing and Dispatch software preferred
• Professional experience using Microsoft Excel and Word.
• Knowledgeable of MDI systems such as TRMN, DPIN, ROUT, OWMN, WMS, and Systemware preferred.
• Strong interpersonal, problem solving, and analytical skills.
• Must be able to perform effectively under pressure while maintaining composure and control.
• Driver Trainer experience preferred.

Dimensions:

• Plan and dispatch 1,000 routes weekly.
• Supervise inbound and outbound driver dispatch (300+ drivers) and oversee clerical staff (8-12 employees) during assigned shifts.
• Work with outside driver agencies as needed.