Dispatcher – Security Operations Center (24/7)

Marksman Security; Richardson (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Dental insurance

Paid time off

Bi-weekly pay

Career advancement

Training and development

Employee referral bonus

Job summary

Marksman Security is hiring a Dispatcher to join our North America Operations Center (NAOC) team in Richardson, TX. As a Communications Security Operator, you will monitor security systems, dispatch officers, and coordinate emergency communication 24/7/365 to protect people and assets.

This full-time role requires prior dispatch experience, strong customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• At least 21 years of age or older.
• High school diploma or equivalent.
• Non-Commissioned security license through the state of Texas.
• Previous dispatch experience required.
• Strong customer service skills.
• Familiarity with report writing.
• Monitoring and surveillance experience.
• Must be able to multitask and prioritize assigned tasks.
• Previous security experience is required.
• Attentive to detail.
• Must be able to multitask in a fast-paced environment.
• Previous experience utilizing security equipment and protocols required.
• Must be able to pass pre-employment screening (background and drug).

Responsibilities

• Monitor emails, access control, and alarm systems in real-time.
• Monitor the facility's CCTV to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
• Dispatch field security officers and emergency responders during incidents.
• Manage incoming phone calls and alerts via internal communications system, national weather, and act quickly and decisively.
• Document incidents accurately in security electronic reporting platforms.
• Follow standard operating procedures and escalation protocols.
• Provide support during emergencies (fire, medical, intrusions, natural disasters).
• Utilize internal communications systems, including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism.
• Operate facility badging software, including enabling and disabling badges.
• Provide security support for various client projects and events.
• Administer all client policies for controlling access to client property

Skills

Dispatch experience

Customer service

Multitasking

Communication

Attention to detail

Education

High school diploma or equivalent

Texas security license (non-commissioned)

Tools

Security systems

CCTV monitoring

Badging software

Job description

Marksman Security is hiring a Dispatcher to join our North America Operations Center (NAOC) team in Richardson, TX. As a Communications Security Operator, you will monitor security systems, dispatch officers, and coordinate emergency communication 24/7/365 to protect people and assets.

This full-time role requires prior dispatch experience, strong customer service skills, and the ability to multitask in a fast-paced environment.