HVAC & Electrical Dispatcher

CAROLINA HVAC and Electrical; South Carolina; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Donation matching

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Signing bonus

Training & development

Vision insurance

Wellness resources

Job summary

Carolina HVAC & Electrical in Aiken, SC is seeking a motivated Dispatcher to manage daily service scheduling, connect customers with technicians, and drive service profitability. The role emphasizes clear communication, rapid problem solving, and ownership of the schedule.

You will coordinate between customers, technicians, and leadership to ensure timely, high-quality service and a great customer experience. Experience in dispatch or home services is preferred.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and make quick decisions in a fast-paced environment.
• Proactive problem-solver who can stay calm under pressure.
• Confident communicating with customers, technicians, and leadership.
• Team player who takes ownership and follows through.
• Comfortable working with computers, scheduling software, and phone systems.
• Previous dispatching, scheduling, or home service experience preferred.
• HVAC or Electrical industry knowledge is a plus!

Responsibilities

• Coordinate the daily service schedule between customers, technicians, and leadership.
• Assign technicians to jobs based on skills and location to maximize efficiency.
• Maximize technician productivity while minimizing drive time and downtime.
• Continuously monitor and adjust the schedule to keep the day running smoothly.
• Communicate appointment details and updates to customers clearly and promptly.
• Stay in close contact with technicians regarding progress and ETA.
• Maintain accurate job information and next-step directions for teams.
• Resolve scheduling conflicts with Operations Manager and leadership as needed.
• Help improve dispatching processes and overall team performance.

Skills

Communication

Organization

Multitasking

Problem solving

Customer service

Team player

Tech proficiency

Dispatch experience

HVAC knowledge

Scheduling software

Tools

Scheduling software

Phone systems

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources

HVAC & Electrical Dispatcher

Carolina HVAC & Electrical | Aiken, SC | Full-Time

We're Hiring! Help Keep Our Team Moving and Our Customers Smiling!

Are you organized, quick on your feet, and great at communicating? Do you enjoy solving problems, keeping things running smoothly, and making a real impact on a team?

At Carolina HVAC & Electrical, we're looking for a motivated, detail-oriented Dispatcher who can take ownership of our daily service schedule, keep our technicians productive, and ensure our customers receive exceptional service.

We're a growing, family-owned company that believes in doing great work, treating people right, and having fun along the way!

What You'll Do

As our Dispatcher, you'll be the connection between our customers, technicians, and leadership team. Your job is to keep our service operations running efficiently while ensuring the right technician gets to the right job at the right time.

Dispatching for Profit & Efficiency

• Strategically assign the right technicians to the right jobs based on skills, location, availability, and revenue opportunities.
• Maximize technician productivity while minimizing drive time and downtime.
• Continuously monitor and adjust the schedule to keep the day running efficiently.
• Make smart dispatching decisions that support customer satisfaction and company profitability.

Customer Communication

• Confirm appointments with customers after they have been scheduled.
• Proactively contact customers throughout the day with technician arrival updates.
• Communicate schedule changes, delays, and updated arrival windows.
• Deliver an outstanding customer experience by keeping customers informed every step of the way.

Technician Coordination

• Stay in constant communication with technicians regarding job progress and estimated completion times.
• Ensure technicians have accurate job information and know where they're headed next.
• Monitor technician availability and adjust assignments as needed.
• Help eliminate scheduling conflicts and unnecessary downtime.

Schedule Management & Leadership Communication

• Take ownership of the accuracy and efficiency of the daily service schedule.
• Keep scheduling information updated in our dispatching software.
• Work closely with the Operations Manager and department leaders to resolve scheduling challenges.
• Communicate important updates, customer concerns, and operational opportunities to leadership.
• Help improve dispatching processes and overall team performance.

We're Looking For

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and make quick decisions in a fast-paced environment.
• A proactive problem-solver who can stay calm under pressure.
• Confidence communicating with customers, technicians, and leadership.
• A team player who takes ownership and follows through.
• Comfortable working with computers, scheduling software, and phone systems.
• Previous dispatching, scheduling, or home service experience preferred.
• HVAC or Electrical industry knowledge is a plus!

What Makes You Successful in This Role?

You're someone who doesn't just react to problems — you stay one step ahead of them.

You understand that dispatching is more than filling a schedule. It's about creating an exceptional customer experience, setting technicians up for success, and helping the company operate profitably.

You take pride in keeping everyone informed, finding solutions, and making sure nothing falls through the cracks.

Why Carolina HVAC & Electrical

We're not just another HVAC and Electrical company. We're a team committed to transforming the trades by building a healthy, purpose-driven culture where people can grow and succeed.

Our five core values guide everything we do

• Greatness – We take pride in doing excellent work.
• Generosity – We care for our customers and each other.
• Grit – We tackle challenges and get things done.
• Growth – We're always learning and improving.
• Gratitude – We appreciate the people around us.

We believe in investing in our people, creating opportunities for growth, and building a workplace where you genuinely enjoy coming to work.

Ready to Join Our Team

If you're a strong communicator, natural organizer, and someone who loves keeping a busy team running smoothly, we'd love to meet you!

Carolina HVAC & Electrical — Show up. Do great work. Treat people right.