Dispatch - Driver Supervisor - Cabool

Western Dairy Transport, LLC; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Western Dairy Transport, LLC is seeking a Driver Supervisor to manage and coordinate the activity of drivers and resources, ensuring customers receive high levels of service while meeting safety and regulatory requirements.

You will supervise driver schedules, dispatch routes, assist drivers with issues, and maintain accurate load information in real time. The role requires strong communication, organization, and leadership across shifts, including nights and holidays.

Qualifications

• Experience leading a team of drivers or similar supervisory role.
• Proven ability to coordinate schedules and resources efficiently.
• Strong written and verbal communication skills for internal and external stakeholders.

Responsibilities

• Supervise and coordinate driver activity and schedules using company tools.
• Dispatch drivers and coordinate with Planners to set up routes.
• Assist drivers with issues and ensure timely, safe deliveries.
• Maintain load information and real-time updates in transportation systems.
• Monitor load accuracy, on-time delivery, and communicate issues to planners or customer service.
• Track capacity, hours of service, and assets to optimize operations.
• Oversee driver performance, licensing, DOT status, and safety compliance.

Skills

People management

Communication

Time management

Detail orientation

Problem solving

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Workspace

TMW software

Job description

Posted Friday, September 4, 2026 at 6:00 AM

Job Summary: The Driver Supervisor is responsible for managing and coordinating the activity of drivers and assigned resources. This position ensures customers receive the highest level of service while operating efficiently in accordance with safety and regulatory requirements.

Supervisory Responsibilities:

Organizes and oversees the schedules and work of drivers

Directs assigned tasks and provides assistance as needed

Recruits and interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job

Provides orientation and training for new employees

Conducts performance evaluations that are timely and constructive

Communicates expectations, coaches for improvement and distributes discipline as necessary according to policy

Essential Job Functions:

Supervise drivers efficiently by using PeopleNet tools including but not limited to on time performance, preferred routes, unauthorized stops, accuracy of detention requests, and truck performance

Dispatch drivers by using PeopleNet/check calls and work with Planners as applicable to set up routes

Assist drivers with resolving any issues they may encounter

Capture all load information and maintain TMW in real time

Check all loads daily for on time delivery and communicate with Planners and Customer Service Representatives as applicable on any issues

Determine daily capacity of freight and available resources through check calls, hours of service, and maintain a daily list of assets and their locations

Maintain Totalmail within TMW in a timely manner by responding to driver messages, correcting errors, processing detention requests, and determining drivers who aren't utilizing it

Track and document driver service failures

Maintain a current list of assigned trucks for drivers

Broker freight loads out of assigned geographical area via phone calls and either emailing or faxing rate confirmations with approved rates from Planners or Customer Service Representatives as applicable

Provide AM/PM yard checks at the dairies and drop yards and compare with the schedules to ensure loads are picked up in a timely fashion and that the oldest milk is being moved first

Maintain adequate numbers of loadable trailers at these locations

Utilize Lat-Lon to track loads, ensure efficient use of all trailer inventories

Work with maintenance to fix equipment issues and schedule routine maintenance

Review Driver/Truck Performance including average miles, deadhead percentage, customer service late/missed loads

Review driver's license and DOT physical status and remind drivers to renew with the safety department

Responsible for the collection of drug and alcohol screening tests and maintaining certification per regulations

Schedule driver home time/vacation time as needed

Review truck idle time and truck utilization reports to better utilize equipment

Answer the phone in a professional manner

Other duties as assigned

Qualifications:

Required:

High School Diploma or equivalent

Valid Driver’s license in state of residency with acceptable driving record

Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program

Proficient in basic computer skills, Microsoft Office suite, and Google Workspace

Communicate effectively and professionally with all levels of internal and external staff

Manage multiple tasks independently to meet deadlines

Ability to adapt to changing schedules and priorities

Ability to work any schedule including nights, weekends, and holidays

Strong attention to detail and problem‑solving skills

Preferred:

Knowledge of DOT, FMCSA regulations, or the transportation industry

Entry‑level knowledge of TMW software

Physical Requirements:

Physical Demands: M ust possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended periods. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.