Dispatcher – Route Optimization & Customer Service

Pacific Coast Fresh Company; Portland (OR); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & benefits (medical,  

Daily Pay – earned wages available

Job summary

Pacific Coast Fresh Company is a local, family-owned produce distributor serving the Pacific Northwest since 1977, with distribution centers in Portland, Oregon and Seattle. The Dispatcher will manage daily dispatch operations, optimize routes, and support customer service goals while maintaining a safety-focused culture.

The role emphasizes coordinating staff, utilizing software platforms, and collaborating with warehouse teams to ensure timely deliveries and excellent service.

Qualifications

• Bachelor's degree preferred with 3+ years of transportation experience, or equivalent combination work experience and education.
• Strong written and verbal communication skills to effectively communicate within all levels of Pacific Coast Fresh
• Team-oriented, with the ability to look at what's best for the company when making decisions
• Capability to recognize trends and ability to report to leadership to improve department KPIs
• Advanced computer skills, with the ability to learn key programs essential to dispatching and the transportation department
• Ability to learn the Portland Metro area and Pacific Coast Fresh key customers
• Ability to think dynamically & make decisions based on current staffing and customer needs

Responsibilities

• Dispatch day-to-day off-route needs and make routing decisions based on customers and drivers available.
• Assist with order taking for wholesale customers.
• Handle Will Call and Wholesale customer calls, orders, and processing Will Call orders.
• Utilize multiple software platforms to assist with dispatching (ProducePro, Dispatch Track, Samsara).
• Assist in the day-to-day operations of the department.
• Schedule employees to meet transportation department needs and maintain on-call driver lists.
• Recommend staffing changes to meet workload demands.
• Promote company values of Service, Quality, Integrity, Purposeful Growth, Sustainability, & Family.
• Collaborate with transportation and warehouse teams to ensure on-time routing and shipping.
• Attend and contribute to regular department and driver meetings.

Skills

Communication

Team-oriented

Analytical thinking

Computer literacy

Local knowledge Portland area

Education

Bachelor's degree

Tools

ProducePro

Dispatch Track

Samsara

Job description

Pacific Coast Fresh Company is a local, family-owned produce distributor serving the Pacific Northwest since 1977, with distribution centers in Portland, Oregon and Seattle. The Dispatcher will manage daily dispatch operations, optimize routes, and support customer service goals while maintaining a safety-focused culture.

The role emphasizes coordinating staff, utilizing software platforms, and collaborating with warehouse teams to ensure timely deliveries and excellent service.