Dispatcher

Pacific Coast Fresh Company; Portland (OR); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & benefits (medical,  

Daily Pay – earned wages available

Job summary

Pacific Coast Fresh Company is a local, family-owned produce distributor serving the Pacific Northwest since 1977, with distribution centers in Portland, Oregon and Seattle. The Dispatcher will manage daily dispatch operations, optimize routes, and support customer service goals while maintaining a safety-focused culture.

The role emphasizes coordinating staff, utilizing software platforms, and collaborating with warehouse teams to ensure timely deliveries and excellent service.

Qualifications

• Bachelor's degree preferred with 3+ years of transportation experience, or equivalent combination work experience and education.
• Strong written and verbal communication skills to effectively communicate within all levels of Pacific Coast Fresh
• Team-oriented, with the ability to look at what's best for the company when making decisions
• Capability to recognize trends and ability to report to leadership to improve department KPIs
• Advanced computer skills, with the ability to learn key programs essential to dispatching and the transportation department
• Ability to learn the Portland Metro area and Pacific Coast Fresh key customers
• Ability to think dynamically & make decisions based on current staffing and customer needs

Responsibilities

• Dispatch day-to-day off-route needs and make routing decisions based on customers and drivers available.
• Assist with order taking for wholesale customers.
• Handle Will Call and Wholesale customer calls, orders, and processing Will Call orders.
• Utilize multiple software platforms to assist with dispatching (ProducePro, Dispatch Track, Samsara).
• Assist in the day-to-day operations of the department.
• Schedule employees to meet transportation department needs and maintain on-call driver lists.
• Recommend staffing changes to meet workload demands.
• Promote company values of Service, Quality, Integrity, Purposeful Growth, Sustainability, & Family.
• Collaborate with transportation and warehouse teams to ensure on-time routing and shipping.
• Attend and contribute to regular department and driver meetings.

Skills

Communication

Team-oriented

Analytical thinking

Computer literacy

Local knowledge Portland area

Education

Bachelor's degree

Tools

ProducePro

Dispatch Track

Samsara

Job description

Come grow with us!

Description

Come grow with us!

Pacific Coast Fresh Company is a local, family-owned produce distributor that has proudly served our Pacific Northwest retail, wholesale and food service customers since 1977. We are now one of the largest independent produce distributors in the Northwest with distribution centers in Portland, Oregon and Seattle (Kent), Washington.

Our employees are a big part of our success, and we truly believe the words of our founder, Emil Nemarnik, who often said "Take good care of your employees, customers, shippers, and farmers and they will make you successful." As a Dispatcher, you'll not only earn a competitive hourly wage and comprehensive benefits, but also open doors to a wide variety of advancement opportunities. Pacific Coast Fresh Company takes pride in developing employees and recruiting from within, and we hope this position is just the beginning of your career with us!

The Dispatcher is responsible for managing the day to day dispatch operations for the Transportation Department, providing input to changes to assist with managing day to day operations, and maintaining Pacific Coast Fresh Company's focus on customer service, while reinforcing a culture focused on safety within the department and organization. This induvial must be a self-motivated while being able to be work well within the team environment.

What You'll Do...

• Dispatch the day to day off route needs for Pacific Coast Fresh while make decisions on routing based on customers and drivers available
• Assist with order taking for wholesale customers
• Work with Will Call and Wholesale customers in taking phone calls order taking and processing will call orders.
• Utilize multiple software platforms to assist with dispatching, including but not limited to ProducePro, Dispatch Track, and Samsara
• Assist in the day to day operations of the department
• Assist in scheduling employees to accommodate transportation department needs, including maintaining list of on call drivers
• Make recommendations for changes in staffing as necessary to meet demands of workload
• Promote company values of Service, Quality, Integrity, Purposeful Growth, Sustainability, & Family
• Work with all members of the transportation department to reinforce safety cultureWork with the warehouse teams to ensure routes and off route trips are picked and shipped on time.
• Attend and contribute to regularly scheduled department and driver meetings

What We Look For...

• Bachelors degree preferred with 3+ years of transportation experience, or equivalent combination work experience and education
• Strong written and verbal communication skills to effectively communicate within all levels of Pacific Coast Fresh
• Team-oriented, with the ability to look at what's best for the company when making decisions
• Capability to recognize trends and ability to report to leadership to improve department KPIs
• Advanced computer skills, with the ability to learn key programs essential to dispatching and the transportation department
• Ability to learn the Portland Metro area and Pacific Coast Fresh key customers
• Ability to think dynamically & make decisions based on current staffing and customer needs

What You'll Gain...

• The opportunity to contribute, learn a lot, and have fun along the way
• Competitive pay and benefit package including medical, dental, vision, 401(k) and profit sharing plan as well as paid time off
• Immediate access to earned wages through Daily Pay
• Regular and constructive performance feedback
• Healthy, fresh produce you can eat or take home to your family through our generous employee purchase program

Qualifications

Pacific Coast Fresh Company is proud to be an Equal Opportunity Employer

Pacific Coast Fresh Company participates in the E-Verify Electronic Employment Verification Program. To ensure that we continue to maintain a safe work environment, all employees must pass a pre-employment drug screen and background check prior to beginning work