Dispatcher (Public Safety)

National Park Service; Colorado; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Communications Center Supervisor to oversee critical operations at a renowned national park. This role involves managing telecommunications equipment, supervising dispatchers, and ensuring efficient communication during emergencies. The ideal candidate will thrive in a dynamic environment, demonstrating strong leadership and communication skills while maintaining operational integrity. With a commitment to public safety and teamwork, this position offers a unique opportunity to contribute to the preservation of cultural heritage while serving the community. Join a passionate team dedicated to excellence in visitor and resource protection.

Benefits

Comprehensive Federal Benefits

Training Opportunities

Uniform Compliance

Travel Opportunities

Qualifications

• Must meet time-in-grade requirements for federal employees.
• Experience in dispatching for emergency response is essential.

Responsibilities

• Oversees Communications Center operations and ensures security of sensitive information.
• Supervises public Safety Dispatchers and manages performance evaluations.

Skills

Telecommunications Equipment Management

Supervisory Skills

Budget Planning

Emergency Medical Dispatch Coordination

Effective Communication

Education

High School Diploma

Experience in Emergency Response

Tools

VIOP Radios

CAD Systems

Computer-based Programs

Job description

Summary

This position is located in Mesa Verde National Park, in the Visitor and Resource Protection Division, Mesa Verde National Park, CO.

Incumbent oversees interagency, regional, national or multifunctional operations related to the management of a Communications Center.

For more information about the duties and/or location of this position, please contact Kelly Lynch at 970-529-4641 or [e-mail]

Duties

• Maintains oversight of Communications Center operations, including use of telecommunications equipment (VIOP radios, consoles, CAD, and CBI systems), ensuring security of physical space, networks, databases, documents, and sensitive operational information.
• Serves as the first-line supervisor for public Safety Dispatchers, setting performance standards, evaluating performance, handling disciplinary actions, and engaging in personnel actions with HR.
• Develops and participates in budget planning, including submitting projected budget requests, tracking the budget with the budget assistant, and participating in year-end closeout.
• Develops and maintains MOUs between NPS units to facilitate shared Dispatch Communication Services and interoperability.
• Serves as the Emergency Medical Dispatch coordinator. Responsible for key and badge control and alarm code management using a computer-based program.

Physical Demands

Must function efficiently in confined spaces for hours. Walking, bending, and stooping are required for equipment operation and record maintenance. The environment is demanding, requiring alertness and accuracy during emergencies. Clear and effective voice communication is essential. Occasional lifting of up to 50 pounds is required.

Work Environment

Typically performed in a climate-controlled office. Occasional work in classrooms or stressful situations with public or employees involved in law enforcement or safety incidents.

Park Info

Mesa Verde National Park in Southwest Colorado was established in 1906 to preserve Ancestral Pueblo heritage. It protects cultural sites and offers recreational activities. The park hosts over 500,000 visitors annually and is near other public lands and towns with amenities.

Requirements

Conditions include U.S. citizenship, background checks, valid driver's license, uniform compliance, possible shift work, travel, and training requirements. Specific conditions are detailed in the original description.

Qualifications

Must meet time-in-grade requirements if current or former Federal employees. Specialized experience at least one year comparable to GS-07, such as dispatching for emergency response. Volunteer experience and CTAP/ICTAP considerations are also relevant.

Additional Information

Open to the first 60 applicants or until 05/16/2025. Telework is limited to emergencies. Applicants must submit all relevant SF-50s and performance info for LMFW eligibility. Benefits include comprehensive federal packages. Contact the agency for specific benefits details.