Dispatcher- Plumbing

Len The Plumber Inc; Boothwyn (Delaware County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Dispatch Coordinator to join their dynamic team. This full-time position requires a positive and enthusiastic approach to customer service, with responsibilities including managing technician schedules, responding to customer inquiries, and ensuring accurate service records. The ideal candidate will thrive in a fast-paced environment and possess excellent communication skills. With competitive pay and a comprehensive benefits package, this opportunity is perfect for those looking to make a significant impact in a supportive workplace.

Benefits

Dental Insurance

Vision Insurance

Healthcare Plans

401(k) Matching

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Employee Assistance Program

Qualifications

• Minimum 2 years of experience in dispatch and coordination.
• Geographical knowledge of service area and map reading skills.
• Advanced communication and customer service skills.

Responsibilities

• Maintain service technician schedules and dispatch technicians.
• Respond to customer inquiries regarding schedules and service.
• Prepare invoices and timecards for processing.

Skills

Dispatching

Customer Service

Multi-tasking

Conflict Resolution

Communication

Education

High School Diploma

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Career Opportunities with Len the Plumber

Careers with Len the Plumber

Current job opportunities are posted here as they become available.

OIN THE LEN THE PLUMBER HEATING AND AIR TEAM!
Full-Time Hourly position - in our Boothwyn, PA Branch location

If you have experience in dispatching and possess a positive and enthusiastic approach to customer service, we would like to speak with you. You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Jamesburg, NJ location!

This is a full-time hourly position and will be onsite Monday to Friday from 7:00 AM -3:00 PM

Essential Job Functions:

• Maintain the service technician schedules and dispatches technicians as service calls are completed
• Schedule technicians return trips with customers to complete jobs after the arrival of parts
• Maintain on-call schedule for service technicians and after-hours service procedures
• Enter service calls, schedule calls, and generates call debriefing with technicians daily
• Maintain customer database, ensuring complete, accurate, and updated entry of information
• Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
• Respond to service technicians requests online and by phone
• Schedule follow-up preventative maintenance service appointments
• Review and complete service work orders for accuracy
• Prepares invoices and timecards for processing
• Participate in all company-sponsored training classes
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently

Qualifications:

• Minimum 2 years of experience in related industry dispatch and coordination.
  Plumbing/HVAC or similar industry preferred.
• Geographical knowledge of service area and/or map reading skills.
• Advanced communication and customer service skills.
• Experience in using Microsoft Word and Excel.
• Must be detail oriented, have great follow-up, and can multi-task

Experience/Education:

• High School Diploma or equivalent required Associates preferred

Compensation:

$20.00/hr - $24.00/hr

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.