Dispatcher Perishables

BJ's Wholesale Club; Elkton (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ's Memberships

Generous Paid Time Off

Flexible and Affordable Health Benefis

Job summary

BJ's Wholesale Club is seeking a Dispatcher to monitor loads under dispatch authority and ensure safe, on-time service to customers, vendors and distribution centers. The role requires knowledge of DOT Hours of Service and Transportation Management Systems.

Responsibilities include coordinating with drivers, carriers and internal teams, maintaining accurate records, and adapting schedules for breakdowns while upholding safety standards and efficient operations.

Qualifications

• High school diploma or GED required; college coursework or related experience preferred.
• Basic knowledge of DOT Hours of Service required.
• Knowledge of Transportation Management Systems preferred.

Responsibilities

• Interact cooperatively with team members, supervisors, customers and vendors.
• Complete tasks and documentation neatly, accurately and timely.
• Provide exceptional customer service by coordinating with carriers, vendors and customers.
• Monitor loads under dispatch for on-time service and communicate updates to customers and vendors.
• Maintain driver, load and service information in the transportation management system.
• Record and report driver incidents and hours of service to ensure DOT compliance.
• Adjust assignments to accommodate breakdowns or late trucks.
• Interface with third-party providers to procure transportation services and monitor progress.

Skills

Customer service

DOT Hours of Service

Communication under pressure

Education

High school diploma or GED

Tools

Transportation Management System

Job description

A World-Class Team

BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We're a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You'll Love Working at BJ's

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.

Here's just some of what you can look forward to:

• Weekly Pay: Get paid every weekso that you can manage your money on your terms.
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary:

Monitor all loads under dispatch authority to provide safe and on-time service to our customers, vendors and distribution centers

Job Responsibilities:

• Interact in a cooperative and professional manner with other team members, supervisors, customers, and vendors, even in difficult situations
• Complete tasks and documentation neatly, accurately, and timely
• Provide exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, and internal and external customers
• Monitor all loads under dispatch authority for on-time service, communicating status updates to include time changes, scheduling and updates to customers and vendors as necessary
• Monitor temperature of all loads under dispatch authority
• Prepare daily dispatch schedule for drivers and equipment
• Build and update inbound and outbound orders in dispatch program
• Act as a primary contact for Drivers, responding to driver's inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies
• Maintains driver, load and service information in the transportation management system
• Record and report driver accident occurring while under dispatch
• Share responsibility with Transportation Supervisor to monitor driver's hours of service (HOS) to prevent DOT violations
• Maintaining accurate equipment availability lists
• Assisting with obtaining details for initial accident and workers compensation reports if a supervisor is unavailable
• Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes
• Identify and notify substitute drivers
• Interface with 3rd party providers to procure transportation services and monitor load progress while under dispatch
• Maintain required productivity level
• Continuously promote driver safety
• Review and voucher all expenses/invoices for the department, resolving any discrepancies with provider(s)
• Maintain and update all departmental financial tracking
• Maintain all files to meet payroll, financial or federal retention requirements

Experience and Qualifications:

• Education - High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred
• Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service
• Knowledge of Transportation Management Systems preferred