Dispatch Coordinator – On-Time Loads & Driver Support

BJ's Wholesale Club; Elkton (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ's Memberships

Generous Paid Time Off

Flexible and Affordable Health Benefis

Job summary

BJ's Wholesale Club is seeking a Dispatcher to monitor loads under dispatch authority and ensure safe, on-time service to customers, vendors and distribution centers. The role requires knowledge of DOT Hours of Service and Transportation Management Systems.

Responsibilities include coordinating with drivers, carriers and internal teams, maintaining accurate records, and adapting schedules for breakdowns while upholding safety standards and efficient operations.

Qualifications

• High school diploma or GED required; college coursework or related experience preferred.
• Basic knowledge of DOT Hours of Service required.
• Knowledge of Transportation Management Systems preferred.

Responsibilities

• Interact cooperatively with team members, supervisors, customers and vendors.
• Complete tasks and documentation neatly, accurately and timely.
• Provide exceptional customer service by coordinating with carriers, vendors and customers.
• Monitor loads under dispatch for on-time service and communicate updates to customers and vendors.
• Maintain driver, load and service information in the transportation management system.
• Record and report driver incidents and hours of service to ensure DOT compliance.
• Adjust assignments to accommodate breakdowns or late trucks.
• Interface with third-party providers to procure transportation services and monitor progress.

Skills

Customer service

DOT Hours of Service

Communication under pressure

Education

High school diploma or GED

Tools

Transportation Management System

Job description

BJ's Wholesale Club is seeking a Dispatcher to monitor loads under dispatch authority and ensure safe, on-time service to customers, vendors and distribution centers. The role requires knowledge of DOT Hours of Service and Transportation Management Systems.

Responsibilities include coordinating with drivers, carriers and internal teams, maintaining accurate records, and adapting schedules for breakdowns while upholding safety standards and efficient operations.