Dispatcher / Operations Support Specialist

Gilder Search Group; Buffalo (NY); Hybrid; USD 38,572 - 44,083; Full time

Benefits offered by this job

Hourly pay

On-call premium

Hybrid work

Dispatch training

Career growth

Job summary

StaffBuffalo is seeking a Dispatcher / Operations Support Specialist to coordinate daily dispatch activities and field operations. The role combines 50% office work with 50% travel to retail, warehouse, and operational sites, supporting drivers, vendors, and customers to keep operations running smoothly.

The ideal candidate brings experience in dispatch and logistics, strong organizational and communication skills, and comfort working in a hybrid environment.

Qualifications

• High school diploma or equivalent required; associate degree or technical training a plus.
• Previous experience in dispatch, logistics, or related fields preferred.
• Experience with ERP and dispatch software and Excel is preferred; Cargas a plus.

Responsibilities

• Coordinate daily dispatch activities, monitor routes, schedules, inventory, and priorities.
• Travel ~50% to support field operations across locations.
• Communicate with drivers, vendors, customers, and teams to resolve issues.
• Support inventory management, fleet compliance, and operational projects across locations.

Skills

Dispatch experience

Logistics coordination

ERP systems

Excel

Cargas

Driver's license

Hybrid work

Communication

Problem-solving

Physical endurance

Education

High school diploma or equivalent

Associate's degree or technical training

Tools

Dispatch software

ERP software

Logistics platforms

Microsoft Excel

Job description

Dispatcher / Operations Support Specialist

Overview:

StaffBuffalo is working with a growing operations and logistics organization to hire a Dispatcher / Operations Support Specialist, paying $28-$32/hour, plus bonus potential and an on-call premium. This is a unique hybrid opportunity for someone who enjoys variety in their day. Approximately 50% of the role is office-based, coordinating dispatch operations, logistics, and inventory, while the other 50% is spent traveling between retail locations, warehouse facilities, and operational sites to support field operations. If you're someone who enjoys solving problems, staying active, and making a direct impact, this could be the perfect fit.

The ideal candidate is dependable, adaptable, and eager to learn. You'll join a collaborative team that values initiative, invests in employee development, and offers long-term career growth. As the organization continues to modernize and expand its operations, you'll have the opportunity to build new skills, take on increasing responsibility, and grow your career within a stable, essential business.

Responsibilities:

• Coordinate daily dispatch activities while monitoring routes, schedules, inventory levels, and operational priorities.
• Travel between office, warehouse, and retail locations, spending approximately 50% of your time in the field supporting day-to-day operations.
• Communicate with drivers, vendors, customers, technicians, and internal team members to resolve issues and keep operations running smoothly.
• Support inventory management, maintenance coordination, fleet compliance, and operational projects across multiple locations.
• Maintain accurate dispatch records and utilize ERP, dispatch, and logistics software to support daily operations.
• Identify opportunities to improve processes while providing hands-on support wherever needed in a fast-paced environment.

Qualifications:

• High school diploma or equivalent required. Associate's degree or additional technical training is a plus.
• Previous experience in dispatch, logistics, transportation, operations, fuel distribution, warehousing, or a related industry preferred.
• Experience using ERP systems, dispatch software, logistics platforms, Microsoft Excel, and other business systems is preferred. Experience with Cargas is a plus.
• Valid driver's license with a clean driving record and the ability to travel regularly between office, warehouse, and customer locations.
• Comfortable working in a hybrid role consisting of approximately 50% office work and 50% field work, including outdoor environments and active job sites.
• Strong organizational, communication, and problem-solving skills with the ability to make sound decisions in a fast-paced environment.
• Customer-focused, dependable, adaptable, and willing to take initiative while contributing wherever the team needs support.
• Ability to lift up to 50 pounds and participate in a rotating after-hours on-call schedule.

Benefits:

• Competitive hourly pay of $28-$32/hour, plus bonus potential and on-call premium.
• Significant long-term earning potential as responsibilities and experience grow.
• Comprehensive training on dispatch systems, logistics, and fuel operations.
• Opportunity to build a long-term career with a company that invests heavily in employee development.
• Stable, recession-resistant business operating in an essential industry.
• Collaborative team environment where employees have a direct impact on company success.

#INDSBHIGH

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.