Dispatcher

Casella Waste Systems, Inc.; West Bridgewater (MA); On-site; USD 39,950 - 44,083; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Maternity leave

Parental leave

Flexible spending accounts

401K

Employee awards

Employee assistance plan

Wellness incentive

Tuition assistance

Career pathways

Job summary

Casella Waste Systems, Inc. in Massachusetts seeks a Dispatcher to coordinate drivers for residential, commercial, and roll-off services. You will communicate with drivers, balance loads, and ensure prompt and courteous service.

The role requires a high school diploma or GED, ability to work in a fast-paced team, and strong attention to detail, communication, and problem solving. Prior dispatch experience is preferred.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and multitasking skills.
• Excellent listening, communication and problem solving abilities.
• Ability to work in a fast-paced team environment.

Responsibilities

• Dispatches drivers to calls using customer needs, drivers’ locations and loads to balance cost and satisfaction.
• Maximizes productivity by routing vehicles to meet company goals.
• Assigns routes and schedules, and manages next-day actions and route completions.
• Handles inquiries from customer service and sales for pickups or deliveries.
• Communicates with customers about delays and resolves on-site issues.
• Updates Care teams on delays to keep customers informed.
• Prepares daily route schedules and maintains route documentation.
• Reports driver performance issues to management.
• Participates in training and other company initiatives.

Skills

Teamwork

Attention to detail

Multitasking

Communication

Problem solving

Prioritization

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hiring Range: $29-$32 per hour

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company‑established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick‑up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on‑site/location, resolves pick‑up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick‑ups (scheduled, missed, extra pick ups), route completions and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi‑tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast‑paced environment and the ability to prioritize are required.

Attributes

Confident, team‑oriented individual who is attentive to detail, and results‑oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.