Dispatcher Operations Support Specialist

StaffBuffalo; Buffalo (NY); Hybrid; USD 38,572 - 44,083; Full time

Benefits offered by this job

Bonus potential

On-call premium

Training provided

Long-term career growth

Stable essential business

Collaborative team

Job summary

StaffBuffalo is seeking a Dispatcher / Operations Support Specialist to join a growing operations and logistics team. The role offers a hybrid schedule (about 50% office-based dispatch coordination and 50% travel to retail locations, warehouses, and sites) with compensation of $28-$32 per hour plus bonus potential and an on-call premium.

You will coordinate daily dispatch activities, communicate with drivers and vendors, support inventory, fleet compliance, and operate ERP and logistics software

Qualifications

• High school diploma or equivalent required; associate degree or technical training a plus.
• Experience in dispatch, logistics, transportation, or related fields preferred.
• Experience with ERP systems and dispatch software is preferred; Cargas a plus.

Responsibilities

• Coordinate daily dispatch activities and monitor routes, schedules, and inventory.
• Travel between office, warehouse, and retail locations to support field operations (about 50%).
• Communicate with drivers, vendors, customers, and internal teams to resolve issues.
• Support inventory management, fleet compliance, and operational projects.
• Maintain dispatch records and use ERP, dispatch, and logistics software.
• Identify process improvements and provide hands-on support in a fast-paced environment.

Skills

Dispatch coordination

Logistics planning

ERP systems

Driver communication

Education

High school diploma or equivalent

Associate degree or technical training

Tools

Cargas

Dispatch software

ERP software

Job description

Dispatcher / Operations Support Specialist

Overview

StaffBuffalo is working with a growing operations and logistics organization to hire a Dispatcher / Operations Support Specialist, paying $28-$32/hour, plus bonus potential and an on‑call premium. This is a unique hybrid opportunity for someone who enjoys variety in their day. Approximately 50% of the role is office‑based, coordinating dispatch operations, logistics, and inventory, while the other 50% is spent traveling between retail locations, warehouse facilities, and operational sites to support field operations. If you're someone who enjoys solving problems, staying active, and making a direct impact, this could be the perfect fit.

The ideal candidate is dependable, adaptable, and eager to learn. You'll join a collaborative team that values initiative, invests in employee development, and offers long‑term career growth. As the organization continues to modernize and expand its operations, you'll have the opportunity to build new skills, take on increasing responsibility, and grow your career within a stable, essential business.

Responsibilities

• Coordinate daily dispatch activities while monitoring routes, schedules, inventory levels, and operational priorities.
• Travel between office, warehouse, and retail locations, spending approximately 50% of your time in the field supporting day‑to‑day operations.
• Communicate with drivers, vendors, customers, technicians, and internal team members to resolve issues and keep operations running smoothly.
• Support inventory management, maintenance coordination, fleet compliance, and operational projects across multiple locations.
• Maintain accurate dispatch records and utilize ERP, dispatch, and logistics software to support daily operations.
• Identify opportunities to improve processes while providing hands‑on support wherever needed in a fast‑paced environment.

Qualifications

• High school diploma or equivalent required. Associate’s degree or additional technical training is a plus.
• Previous experience in dispatch, logistics, transportation, operations, fuel distribution, warehousing, or a related industry preferred.
• Experience using ERP systems, dispatch software, logistics platforms, Microsoft Excel, and other business systems is preferred. Experience with Cargas is a plus.
• Valid driver's license with a clean driving record and the ability to travel regularly between office, warehouse, and customer locations.
• Comfortable working in a hybrid role consisting of approximately 50% office work and 50% field work, including outdoor environments and active job sites.
• Strong organizational, communication, and problem‑solving skills with the ability to make sound decisions in a fast‑paced environment.
• Customer‑focused, dependable, adaptable, and willing to take initiative while contributing wherever the team needs support.
• Ability to lift up to 50 pounds and participate in a rotating after‑hours on‑call schedule.

Benefits

• Competitive hourly pay of $28-$32/hour, plus bonus potential and on‑call premium.
• Significant long‑term earning potential as responsibilities and experience grow.
• Comprehensive training on dispatch systems, logistics, and fuel operations.
• Opportunity to build a long‑term career with a company that invests heavily in employee development.
• Stable, recession‑resistant business operating in an essential industry.
• Collaborative team environment where employees have a direct impact on company success.

#INDSBHIGH

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.