Dispatcher

Casella Waste Systems, Inc; West Bridgewater (MA); On-site; USD 39,950 - 44,083; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K

Tuition Assistance

Employee Awards

Job summary

Casella Waste Systems, Inc is seeking a Dispatcher to communicate with drivers for residential and commercial services based in West Bridgewater, MA. The role focuses on problem resolution while maximizing productivity and ensuring excellent customer service.

Successful candidates will have a high school diploma or GED and excellent communication, problem solving, and multi-tasking skills. The position offers a hiring range of $29-$32 per hour along with a comprehensive benefits package.

Qualifications

• Demonstrated ability to work as part of a team in a collaborative environment.
• Preferred previous dispatch experience.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Dispatch drivers to calls based on customer needs and driver locations.
• Communicate with customers during service and resolve issues.
• Prepare and update daily route schedules.

Skills

Attention to detail

Communication skills

Problem solving

Multi-tasking skills

Education

High school diploma or GED

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Hiring Range: $29-$32 per hour

Key Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company‑established goals by successfully routing vehicles.

• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick‑up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on‑site/location, resolves pick‑up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick‑ups (scheduled, missed, extrapicks), route completions and driver locations.

• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi‑tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast‑paced environment and the ability to prioritize are required.

Attributes

Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.