Dispatcher & Office Operations Manager

Comfort City Mechanical Inc; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Paid time off

Competitive Compensation

Job summary

A service company in San Diego is seeking a professional and skilled Dispatcher/Office Manager to manage emergency and non-emergency calls. The role requires excellent organizational skills, with responsibilities including prioritizing calls and directing technicians. Ideal candidates should have a high school diploma, prior dispatcher experience, and strong communication abilities. This position offers competitive compensation and additional company benefits, including a 401(k) and paid time off.

Qualifications

• Previous experience as a Dispatcher or in a similar position.
• Understanding of best practices and procedures for emergency response situations.

Responsibilities

• Receive inbound emergency and non-emergency calls.
• Collect and document information from callers.
• Prioritize calls according to the level of urgency.
• Transmit information to the appropriate person or department.
• Direct technicians to appropriate location.
• Monitor status of technicians.
• Communicate with customers in a timely manner.
• Manage maintenance contracts.
• Create proposals.

Skills

Excellent communication skills

Excellent typing and data entry skills

Strong verbal and written communication skills

Highly organized

Ability to multitask

Ability to work well under pressure

Ability to work well with others

Education

High school diploma/GED

Job description

Benefits:

• 401(k)
• Company parties
• Employee discounts
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off

Job Summary

We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct technicians to appropriate location
• Monitor status of technicians
• Communicate with customers in a timely manner
• Manage maintenance contracts
• Create proposals

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent communication skills
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Ability to work well with others