Dispatcher & Office Operations Manager

Comfort City Mechanical Inc.; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Paid time off

Competitive Compensation

Job summary

A service company in San Diego is seeking a professional and skilled Dispatcher/Office Manager to manage emergency and non-emergency calls. The role requires excellent organizational skills, with responsibilities including prioritizing calls and directing technicians. Ideal candidates should have a high school diploma, prior dispatcher experience, and strong communication abilities. This position offers competitive compensation and additional company benefits, including a 401(k) and paid time off.

Qualifications

• Previous experience as a Dispatcher or in a similar position.
• Understanding of best practices and procedures for emergency response situations.

Responsibilities

• Receive inbound emergency and non-emergency calls.
• Collect and document information from callers.
• Prioritize calls according to the level of urgency.
• Transmit information to the appropriate person or department.
• Direct technicians to appropriate location.
• Monitor status of technicians.
• Communicate with customers in a timely manner.
• Manage maintenance contracts.
• Create proposals.

Skills

Excellent communication skills

Excellent typing and data entry skills

Strong verbal and written communication skills

Highly organized

Ability to multitask

Ability to work well under pressure

Ability to work well with others

Education

High school diploma/GED

Job description

A service company in San Diego is seeking a professional and skilled Dispatcher/Office Manager to manage emergency and non-emergency calls. The role requires excellent organizational skills, with responsibilities including prioritizing calls and directing technicians. Ideal candidates should have a high school diploma, prior dispatcher experience, and strong communication abilities. This position offers competitive compensation and additional company benefits, including a 401(k) and paid time off.