Dispatcher/Office Manager

Comfort City Mechanical Inc; California (MO); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Job summary

Comfort City Mechanical Inc is seeking a Dispatcher/Office Manager to handle emergency and non-emergency calls, make quick decisions, and coordinate with customers and technicians to ensure timely job completion.

The candidate should be highly organized, able to multitask under pressure, maintain clear communication, and manage maintenance contracts and proposals.

Qualifications

• Excellent communication skills required.
• Typing and data entry skills essential.
• Strong verbal and written communication.
• Highly organized with multitasking and prioritization abilities.
• Ability to work well under pressure and with others.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to urgency
• Transmit information to the appropriate person or department
• Direct technicians to appropriate location
• Monitor status of technicians
• Communicate with customers in a timely manner
• Manage maintenance contracts
• Create proposals

Skills

Excellent communication

Typing and data entry

Highly organized

Multitasking

Prioritization under pressure

Team collaboration

Education

High school diploma/GED

Job description

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off

Job Summary

We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct technicians to appropriate location
• Monitor status of technicians
• Communicate with customers in a timely manner
• Manage maintenance contracts
• Create proposals

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent communication skills
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situationsStrong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Ability to work well with others