Dispatcher/office clerk

PRO-ACCESS SOLUTIONS INC; Stockton (CA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) matching

Company parties

Dental insurance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

PRO-ACCESS SOLUTIONS INC. is seeking a professional Dispatcher/Office Clerk to handle emergency and non-emergency calls, document details, and ensure timely action.

The ideal candidate will be highly organized, capable of multi-tasking, and eager to learn for growth within a fast-paced setting. The role emphasizes accurate information collection, prioritization by urgency, and coordinating response units while maintaining composure under pressure.

Qualifications

• High school diploma or GED is required.
• Previous Dispatcher experience or similar role preferred.
• Excellent typing and data-entry skills.
• Understanding of emergency response procedures.
• Strong verbal and written communication skills.
• Highly organized with ability to multitask and prioritize.
• Ability to perform well under pressure.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team
• Contact customers on service rendered
• Data entry
• Accounts receivables/collections

Skills

Typing & data entry

Emergency response procedures

Verbal and written communication

Multitasking and prioritization

Pressure handling

Dispatcher experience

Education

High school diploma / GED

Job description

Benefits:

• Health insurance


• Vision insurance


• 401(k) matching


• Company parties


• Dental insurance

Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

Job Summary

We are seeking a professional and skilled Dispatcher/Office Clerk to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task. Eager to learn outside of their normal tasks for potential growth. A fast-paced professional with strong tempo excels at managing high-volume tasks, keeping a steady rhythm under pressure, and matching operational speed with accuracy

Responsibilities

• Receive inbound emergency and non-emergency calls


• Collect and document information from callers


• Prioritize calls according to the level of urgency


• Transmit information to the appropriate person or department


• Direct response units to appropriate location


• Monitor status of the response team


• Contacting customers on service rendered


• Data Entry


• Account receivables/collections

Qualifications

• High school diploma/GED


• Previous experience as a Dispatcher or in a similar position


• Excellent typing and data entry skills


• Understanding of best practices and procedures for emergency response situations


• Strong verbal and written communication skills


• Highly organized with the ability to multitask and prioritize projects


• Ability to work well under pressure