Dispatcher

Henry's Wrecker Service; Falls Church (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Henry's Wrecker Service is seeking a dependable Dispatcher to join our operations team. This role coordinates tow truck operators and equipment to deliver timely service in a fast-paced environment, requiring clear communication and calm under pressure.

You will prioritize calls, monitor driver status, and provide accurate ETAs to customers while maintaining thorough dispatch records. A high school diploma is required; experience with dispatch software and GPS mapping is a plus.

Qualifications

• High school diploma or equivalent required.
• Dispatch, call center, or logistics experience preferred.
• Experience with dispatch software or GPS mapping is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Dispatch operators and equipment for service calls.
• Monitor driver and equipment status.
• Prioritize requests and assign resources.
• Provide accurate ETAs and updates to customers.
• Coordinate with drivers, call takers, and managers.
• Maintain dispatch records and update software.
• Ensure all call information is complete before closing tickets.
• Communicate issues to management.
• Deliver exceptional customer service amid high call volumes.
• Ensure smooth shift turnovers with updates.

Skills

Communication

Multitasking

Decision making

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

GPS mapping

Fleet management systems

Job description

Department: Operations / Dispatch

Reports To: Dispatch Manager / Operations Manager

FLSA Status: Non-Exempt

Position Summary

Henry's Wrecker Service is seeking a dependable and detail-oriented Dispatcher to join our operations team. Dispatchers play a critical role in coordinating tow truck operators and equipment, ensuring customers receive timely service, and keeping operations running efficiently in a fast-paced environment. This position requires excellent communication skills, sound decision-making, strong multitasking abilities, and the ability to remain calm under pressure while managing multiple active calls and resources.

Responsibilities

• Dispatch operators and equipment for emergency and non-emergency service calls.
• Monitor the status and availability of drivers and equipment throughout the shift.
• Prioritize incoming service requests and assign resources efficiently.
• Communicate accurate ETAs and service updates to customers.
• Coordinate with drivers, call takers, managers, and other dispatch centers to maximize resource utilization.
• Maintain accurate documentation and update dispatch software throughout each call.
• Ensure all required call information is complete before closing service tickets.
• Communicate equipment, staffing, or operational issues to management.
• Provide exceptional customer service while handling high call volumes.
• Ensure smooth shift turnovers by communicating outstanding calls and important updates.

Qualifications

• High school diploma or equivalent required.
• Dispatch, call center, logistics, or towing industry experience preferred.
• Experience with dispatch software, GPS mapping, or fleet management systems is a plus.
• Strong communication, multitasking, and problem-solving skills.
• Ability to prioritize competing demands in a fast-paced environment.

Work Schedule

Tuesdays - Fridays and every other Saturday. 9AM - 7PM. Schedules may be adjusted based on operational needs.

About Valor Fleet Services

Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light‑duty towing, heavy‑duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services. By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.

Physical Requirements

This position is 100% in‑office. It primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.