Project Technician Dispatcher

TEKsystems; Kapolei (HI); Remote; USD 60,000 - 80,000; Full time

Job summary

A local telecommunications company is seeking a Project Technician Dispatcher to coordinate technician dispatching and service requests. This fully remote role requires strong Excel skills and excellent communication abilities to liaise with vendors and technicians. The ideal candidate will prioritize service requests, manage technician schedules, and ensure efficient service delivery. Join a dynamic team that values transformation and innovation in the telecommunications industry, and enjoy a competitive pay range along with comprehensive benefits.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Experience in coordinating technician dispatching and scheduling.
• Strong communication skills for vendor and technician interaction.

Responsibilities

• Receive and prioritize service requests from customers.
• Dispatch technicians based on urgency and availability.
• Monitor status of service requests and provide updates.

Skills

Excel

Communication Skills

Job description

Aloha! A local Telecommunications company is looking for a Project Technician Dispatcher to coordinate with the vendor and schedule when technicians will be dispatched. This person must have experience working in Excel and have strong communication skills to work with the vendor and technician teams.

Description

Key Responsibilities:

Receive and prioritize service requests from customers and internal departments.

Dispatch telecommunications technicians to job sites based on urgency, location, and technician availability.

Monitor and track the status of service requests and technician assignments.

Communicate with customers to provide updates on service requests and estimated arrival times.

Maintain accurate records of service requests, technician assignments, and job completions.

Coordinate with other departments to ensure seamless service delivery.

Handle emergency service requests and dispatch technicians promptly.

Assist in scheduling and planning technician routes to optimize efficiency.

Provide administrative support to the telecommunications team as needed.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.