Dispatcher Lead

Elevate Human Capital; Houston (TX); On-site; USD 70,000 - 98,000; Full time

Job summary

Elevate Human Capital seeks a Dispatcher Lead in the South Houston, TX area to oversee daily dispatch operations, ensuring safe and timely shipments and guiding the dispatch team.

The role involves route planning, scheduling, and ensuring adherence to DOT guidelines, while maintaining high levels of customer service and efficiency. Leadership and strong communication are essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize different events.
• Work well under stress while directing dispatch team.
• Previous leadership or team lead experience preferred.
• Strong problem-solving and decision-making skills.
• Ability to train and guide dispatch team members.

Responsibilities

• Oversee daily dispatch operations to ensure shipments are picked up and delivered safely and on time.
• Calculate routes and delivery times, adjusting for sales, customers, and ops needs.
• Establish cost-effective routes compliant with Federal DOT guidelines and service goals.
• Schedule and coordinate drivers, crews, vehicles, and equipment.
• Provide daily direction and support to dispatch team for accurate, efficient work.
• Assist with training new dispatch employees and explain procedures.
• Monitor schedules, workloads, and assignments for proper coverage.
• Serve as primary contact for dispatch issues and resolve conflicts/delays.

Skills

Excellent communication

Multitask & prioritize

Calm under pressure

Leadership experience

Problem-solving

Training & guidance

Team coordination

Tools

Microsoft Office

Logistics software

Job description

EHC is currently looking for aDispatcher Lead for a client in the south Houston, TX area.

Job Summary:

Oversee daily dispatch operations to ensure the safe and timely movement of shipments, drivers, and equipment. Provide guidance and support to dispatch team members, resolve operational issues, ensure schedules, customer requirements, and DOT guidelines are met while performing regular dispatch duties.

Qualifications:

• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office and logistics software
• Excellent clerical and organizational skills to manage schedules, routes, personnel, and daily operations
• Knowledge of computers and dispatching systems for scheduling and other dispatching duties
• Ability to multitask and prioritize different events happening at the same time
• Ability to work under stress and remain calm while providing direction and support to the dispatch team
• Ability to relay information accurately and efficiently in a fast-paced environment
• 2–5 years' experience working with LTL & FTL Freight carriers
• Previous leadership or team lead experience preferred
• Strong problem-solving and decision-making skills
• Ability to train, guide, and assist dispatch team members
• Familiarity operating a forklift, a plus

Responsibilities:

• Responsible for overseeing daily dispatch operations and ensuring all shipments are picked up and delivered safely and on time
• Calculate routes and delivery times, making necessary adjustments to accommodate sales, customers, and operational needs
• Establish delivery routes that are cost effective and compliant with Federal DOT guidelines while maintaining an acceptable level of customer service, quality, and satisfaction
• Schedule and coordinate drivers, work crews, vehicles, and equipment according to schedules and customer requirements
• Provide daily direction, guidance, and support to dispatch team members to ensure work is completed accurately and efficiently
• Assist with training new dispatch employees and ensuring team members understand company procedures and dispatching expectations
• Monitor daily schedules, workloads, and assignments to ensure proper coverage and efficient workflow
• Serve as the primary point of contact for dispatch-related issues and assist with resolving scheduling conflicts, delays, missed pickups, and delivery concerns
• Relay information such as work orders, schedule changes, delivery instructions, and other messages to and from work crews, drivers, and supervisors
• Use telephones, two-way radios, and Outlook email to communicate with employees, customers, and management
• Communicate with supervisors and customers to resolve problems, requests for services, equipment, or scheduling adjustments
• Prepare, review, and maintain daily work schedules, delivery routes, and driver assignments
• Prepare work orders for crews and ensure work orders received from work crews are properly completed and documented
• Oversee communications within company-assigned territories and ensure information is communicated accurately and timely
• Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information
• Monitor dispatch team performance and assist in maintaining productivity, accountability, and customer service expectations
• Identify opportunities to improve dispatch procedures, routing efficiency, communication, and overall department performance
• Communicate operational concerns, staffing needs, and recurring issues to management
• Provide dispatch coverage and perform regular dispatcher duties as needed to maintain daily operations

Physical Requirements:

• Position works primarily in a warehouse environment
• Constant telephone activity; must have a high comfort level of initiating conversation
• Moderate noise levels
• Occupation requires being sedentary greater than or equal to 80% of the time
• Work involves sitting, standing, hearing, talking, handling, reaching outward, reaching above shoulder, walking, squatting or kneeling, bending
• Regularly required to work on multiple concurrent tasks with constant interruptions