Dispatcher / Inside Sales

Mr. Handyman; Knoxville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays

Health Plans

Dental/Vision Plans

Mon-Fri work week

Great work environment

Job summary

Mr. Handyman is seeking an organized Office Professional to manage scheduling and customer communications in a fast-paced environment. You will guide customers through projects, coordinate Service Professionals, and uphold the company’s Done Right Promise.

Ideal candidates will have 2+ years of office experience, strong communication skills, and proficiency with Microsoft Office and Excel. ServiceTitan experience is a plus.

Qualifications

• 2+ years of experience in an office setting.
• Proficient in Microsoft Office and Excel.
• Strong communication and phone skills.
• Highly organized and detail oriented.
• Able to multi-task and problem solve.
• ServiceTitan experience is a plus.

Responsibilities

• Lead management and scheduling — manage inbound and outbound customer communications and coordinate schedules for Service Professionals.
• Provide recommendations and manage customer expectations throughout projects.
• Create life-long customers by delivering a great experience and following the Mr. Handyman process.

Skills

Professional communication

Phone skills

Office experience

Organization

Attention to detail

Multitasking

Problem solving

ServiceTitan experience

Tools

Microsoft Office

Excel

ServiceTitan

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.Your Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.To Succeed in this RoleTo be successful and effective in your role, you must:Live within the areaHave professional communication and phone skillsHave 2+ years of experience in an office settingHave computer experience with Office and ExcelBe highly organized and detail orientedBe able to multi-task and problem solveBe self driven and motivated(ServiceTitan experience is a plus)Benefits & PayThe pay range for this position is dependent on your experience and ranges from $18 - $20/hr.Additional Benefits:Paid Holidays (6)Health PlansDental/Vision PlansMon-Fri work weekGreat work environment!Still with us? Great!Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.