Dispatcher II

Cincinnati Children's; Orleans (MA); On-site; USD 70,375,000 - 88,111,000; Full time

Job summary

Cincinnati Children’s is seeking a Night Shift Protective Services Officer at the Burnet Campus to monitor weather advisories, dispatch resources, and maintain secure access for staff and visitors. You will monitor alarms, coordinate Code Blues responses, and support door/garage operations 24/7.

The role requires a high school diploma and 2+ years of related experience, with potential shift differentials. Join a team committed to safety and patient care excellence.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Communication: Monitor NOAA weather radio and weather radar for inclement weather information/alerts and communicate as necessary. Utilize Mass Notification system when receiving a request to send out a mass notification regarding security and other situations. Handle information calls from employees, visitors, and the general public who need general or security information. Appropriately direct callers as needed.
• System Monitoring: Monitor, dispatch resources and communicate as required for a variety of systems. Monitoring these critical systems includes monitoring troubles in fire system ensuring proper documentation that is in compliance with Joint Commission standards and notification of maintenance. Monitor medical gases evaluating if switching to reserve or repair is needed. Receive Code Blues and based upon evaluation route to the appropriate response team. Also, included is evaluating alarms from the access control system and triaging door problems to determine appropriate response i.e., security officer, maintenance, security systems team, or with authorization the security integrator.
• Support: Provide maintenance dispatch coverage. Control, and sign out master keys, maintenance vehicle keys, maintenance radio and other keys to authorized personnel as needed. Control and issue shredder bin keys to employees approved by their supervisor to retrieve documents mistakenly placed in bin. Utilize SAFE program to assign physical access and activate/deactivate badges based on established criteria, troubleshoot non-working badges. Cover garage intercom calls for parking and transportation, during breaks, absences, non-operational hours and 24-hour coverage on weekend and holidays. Dispatch escorts to the morgue.
• Process Improvement: Improve organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to the division for discussions. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees.
• Dispatch: Maintains the Computer Assisted Dispatch (CAD) to monitor location of officers at all CCHMC locations to determine availability for activities and for officer safety. Document calls/activity. Maintain radio communication with all officers. Dispatch officers for, but not limited to, distress calls, panic alarms, emergency calls due to disorderly, disruptive, combative or potentially violent individuals, security escorts, motorist assists, auto accidents, etc.

Education

High school diploma or equivalent

Job description

Primary Location

Burnet Campus

Department

Protective Services

Shift

Night (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

Expected Starting Pay Range

$24.56 - $30.75

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply.Annual pay may vary based on FTE status.

Job Responsibilities

• Communication- Monitor NOAA weather radio and weather radar for inclement weather information/alerts and communicate as necessary. Utilize Mass Notification system when receiving a request to send out a mass notification regarding security and other situations. Handle information calls from employees, visitors, and the general public who need general or security information. Appropriately direct callers as needed.

• System Monitoring- Monitor, dispatch resources and communicate as required for a variety of systems. Monitoring these critical systems includes monitoring troubles in fire system ensuring proper documentation that is in compliance with Joint Commission standards and notification of maintenance. Monitor medical gases evaluating if switching to reserve or repair is needed. Receive Code Blues and based upon evaluation route to the appropriate response team. Also, included is evaluating alarms from the access control system and triaging door problems to determine appropriate response i.e., security officer, maintenance, security systems team, or with authorization the security integrator.

• Support- Provide maintenance dispatch coverage. Control, and sign out master keys, maintenance vehicle keys, maintenance radio and other keys to authorized personnel as needed. Control and issue shredder bin keys to employees approved by their supervisor to retrieve documents mistakenly placed in bin. Utilize SAFE program to assign physical access and activate/deactivate badges based on established criteria, troubleshoot non-working badges. Cover garage intercom calls for parking and transportation, during breaks, absences, non-operational hours and 24-hour coverage on weekend and holidays. Dispatch escorts to the morgue.

• Process Improvement- Improve organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to the division for discussions. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees.

• Dispatch- Maintains the Computer Assisted Dispatch (CAD) to monitor location of officers at all CCHMC locations to determine availability for activities and for officer safety. Document calls/activity. Maintain radio communication with all officers. Dispatch officers for, but not limited to, distress calls, panic alarms, emergency calls due to disorderly, disruptive, combative or potentially violent individuals, security escorts, motorist assists, auto accidents, etc.

Job Qualifications

• High school diploma or equivalent

• 2+ years of work experience in a related job discipline

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children’s is:

• Recognized by U.S. News & World Report as a top 10** **best Children’s Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children’s Hospitals for National Institutes of Health (NIH)Funding

• Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)

• One of the nation’sAmerica’s Most Innovative Companiesas noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employeras noted by theNational Organization on Disability

• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation - Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability