Dispatcher I

National Police; Northern (KY); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Madison County Sheriff's Office is seeking a dispatcher for the Emergency Communications Center. You will handle 911 and non-emergency calls, determine needs, and dispatch deputies, fire services and other responders using radios and CAD.

Responsibilities include logging calls, maintaining radio contact, and working rotating shifts including nights, weekends and holidays. Must complete APCO Public Safety Telecommunicator course, pass CritiCall, drug screen, and background check.

Qualifications

• Must have high school diploma or GED. Desire experience in enabling emergency communications.

Responsibilities

• Answer and evaluate emergency (911) and non-emergency calls with professionalism, urgency, and empathy.
• Dispatch deputies, fire services, and other responders using radio and CAD.
• Maintain continuous radio communication with field units and provide accurate information.
• Log all calls and radio activity in real time using CAD.
• Prioritize and manage multiple calls in a fast-paced environment.

Skills

Multitasking

Critical thinking

Communication skills

Public safety communications

Education

High school diploma or GED

APCO Public Safety Telecommunicator course

Job description

Salary: $43,284.80 Annually

Position Summary

This is a dispatcher position with the Madison County Sheriff’s Office at the Emergency Communications Center. The role involves varied and skilled communications work in a fast-paced, high-pressure environment requiring accurate, rapid decision-making. Dispatchers are responsible for receiving emergency and non-emergency calls, evaluating the nature of requests, and dispatching the appropriate public safety personnel, including law enforcement and emergency responders.

Dispatchers must operate multi-line telephone systems and two-way radios, log detailed records of calls and radio traffic, and interact professionally with both the public and internal agencies. Strong multitasking, critical thinking, and communication skills are essential. Once trained, dispatchers work with a high degree of independence, though under general supervision.

Essential Functions

• Answer and evaluate emergency (911) and non-emergency calls for service with professionalism, urgency, and empathy.
• Ask critical questions under pressure to assess the nature and severity of emergencies.
• Dispatch Madison County Sheriff’s Office deputies, fire services, and other emergency responders using radio and computer systems.
• Maintain continuous radio communication with field units, providing them with accurate, timely, and potentially life-saving information.
• Handle difficult and emotionally intense calls (e.g., domestic violence, accidents, active threats, medical emergencies) while remaining calm and in control.
• Accurately log all calls for service and radio activity using the Computer-Aided Dispatch (CAD) system in real-time.
• Prioritize and manage multiple calls and incidents simultaneously in a fast-paced environment.
• Understand and follow protocols for high-risk situations, including vehicle pursuits, armed suspects, and officer assistance requests.
• Communicate and collaborate with surrounding law enforcement agencies and first responders as needed.
• Work rotating shifts, including nights, weekends, and holidays—often with little notice for shift coverage or mandatory overtime during emergencies.
• Maintain strict confidentiality and comply with all federal, state, and agency privacy laws and guidelines.

Requirements

• Any combination of education and experience equivalent to Graduation from a high school or GED. Experience receiving, evaluating, transmitting, and monitoring emergency requests via telephone or radio or experience in a customer service position demonstrating extensive phone or personal contact with the public is preferred. A combination of experience and/or training that demonstrates the applicant’s ability to perform the essential functions of this position is also acceptable.
• Must have some knowledge of street system and geography of community and county. Knowledge of telephone and radio operating requirements. Ability to speak in a well-modulated voice and deal with the public and other employees acceptably. Ability to keep records. Must type 45 words per minute. Must pass a CritiCall test which measures multitasking and map reading skills.
• Must complete the Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator course.
• Must be able to pass a drug screen, physical with audiogram, and criminal background check. Must be available to work nights, weekends, and holidays. Must possess a valid driver’s license.