Dispatcher

National Police; Bartlesville, Northern (OK, KY); Hybrid; USD 34,000 - 46,000; Full time

Job summary

National Police in Bartlesville, OK is seeking a reliable Dispatcher to provide prompt and accurate coordination for police, fire, and EMS via two-way radio. The role accepts emergency and non-emergency calls and facilitates medical dispatch when needed, ensuring rapid response and officer safety.

The position requires a high school diploma or GED, OLETS, APCO, and EMD certifications, with data entry and records maintenance as part of daily duties.

Qualifications

• High school diploma or GED required.
• OLETS Certification required.
• APCO certification preferred.
• EMD Certification required.

Responsibilities

• Answer emergency and non-emergency calls and determine appropriate action.
• Dispatch units via radio and CAD to scene; coordinate multi-unit responses.
• Monitor and maintain records of dispatched calls and response times.
• Enter data into department computer and maintain logs.
• Ensure officer safety by maintaining situational awareness of units.
• Operate OLETS, NLETS and NCIC systems as required.

Skills

Two-way radio dispatch

Emergency response coordination

Data entry

Records management

Education

High school diploma or GED

OLETS Certification

APCO

EMD Certification

Tools

OLETS

NLETS

NCIC

Job description

Salary: $40,060.80 Annually

Position Summary:

Provides prompt and accurate dispatching of the multiple police, fire, or related emergency response agencies through two-way radio; receives and disseminates emergency and non-emergency calls for service from citizens on the telephone; provides emergency medical dispatch to citizens on the telephone in case of a medical emergency; operates OLETS, NLETS, and NCIC communication systems. Based on the duties and responsibilities outlined in this job description, this position is considered safety sensitive.

Essential Functions:

• Answers emergency and non-emergency voice and TDD calls from the public; determines the nature of the call; determines action required to appropriately deal with call.
• Dispatches the appropriate agency to the scene through use of radio and computer aided dispatch system; coordinates multi-unit response calls.
• Dispatches additional support personnel as required depending upon the situation.
• Maintains records on specific times associated with each call dispatched on service cards.
• Monitors radio communications; alarm devices and video cameras.
• Maintains awareness of available response units in order to dispatch calls appropriately, efficiently, and provide for officer safety.
• Operates OLETS, NLETS, and NCIC communication systems; types, files, and/or maintains records and logs in connection with assignments.
• Enters data into department computer.
• Monitors equipment for functional performance.
• Assists callers with non-emergency situations, such as giving office hours and directions to various agencies.
• Performs other related duties as assigned.

Requirements:

• High school diploma or GED; or, any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• OLETS Certification.
• A.P.C.O.
• EMD Certification.