Communications Officer/Dispatcher

Ocean State Job Lot; Tennessee; On-site; USD 42,000 - 54,000; Full time

Job summary

A county government agency in Tennessee seeks a Communications Officer/Dispatcher responsible for managing emergency communications and maintaining accurate records in line with state regulations. Candidates must have a high school diploma, be at least 18 years old, and possess good moral character. Key responsibilities include processing calls and conducting warrant checks. This role requires effective communication, emergency management skills, and basic computer knowledge.

Qualifications

• Must be at least 18 years of age.
• Possess hearing within an appropriate range.
• Possess 20/20 or corrected vision.
• Ability to perform duties without direction or supervision.
• Ability to think and act quickly in an emergency.

Responsibilities

• Ensure efficient operations of communication functions during shifts.
• Process emergency and non-emergency calls promptly.
• Maintain files and ensure they are compliant with laws.
• Conduct warrant checks outside normal hours.

Skills

Good moral character

Ability to prioritize tasks

Functional knowledge of English grammar

General keyboarding skills

Ability to manage several tasks

Ability to deal courteously with the public

Education

High school diploma or equivalency

Tools

Microsoft Word

Microsoft Excel

Job description

About the Sullivan County Sheriff's Office

INTEGRITY We adopt an uncompromising approach to the highest ethical standards, being honest, truthful, and worthy of trust.

COMMITMENT We are dedicated to the development and support of employees and to the highest standards of professional conduct.

DIGNITY We believe in the importance of treating others with respect and in conducting ourselves in a manner that inspires respect.

PRIDE We believe in who we are and what we do, and we take ownership of our work.

The Communications Officer/Dispatcher is responsible for the efficient and expeditious operation of functions pertaining to communications during a work shift. Duties include provision of law enforcement, fire, and medical emergency communications. The dispatcher will relay calls for service to the appropriate agency personnel who are assigned that shift.

The dispatcher is responsible for processing both emergency and non-emergency calls, gathering the correct information, pre and post arrival instructions to the caller, and ensuring the call is dispatched to appropriate responders or handled aptly.

As an NCIC entry operator, the dispatcher is responsible for making timely and accurate entries, queries and clearances into the NCIC/TCIC systems, as prescribed by standard procedures set by the FBI and TBI.

• This includes maintaining files with such entries and ensuring they are up to date and valid, abiding by applicable laws and regulations.

Checking for active warrants for officers, other agencies, and the public outside those normal working hours of warrants clerks to include weekends.

• Possess a valid driver’s license in the state of your residence.
• Be at least 18 years of age.
• Must possess a high school diploma or equivalency.
• Have good moral character, as determined by a thorough investigation, conducted by the agency along with passing all mental and health evaluations and background screenings.
• Not have been convicted, pled guilty, or entered a plea of nolo contendere to any felony charge.
• Possess hearing within an appropriate range.
• Possess 20/20 or corrected vision.
• Ability to deal courteously, and effectively with the public, responders, vendors and agency personnel even under adverse circumstances.
• Ability to prioritize tasks.
• Functional knowledge of English grammar, reading, spelling, and arithmetic.
• Basic knowledge of everyday computer software, such as Microsoft Word and Microsoft Excel.
• Ability to maintain accurate written and computer records.
• Ability to interact in a professional manner in person or by electronic means with other persons.
• Ability to manage several tasks at one time.
• Ability to sit for long periods of time.
• Ability to perform duties without direct supervision.
• Ability to perform duties without instruction.
• Ability to speak clearly and distinctly at all times.
• Have general keyboarding skills.
• Ability to think and act quickly in an emergency situation(s).